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Consumer Guide

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We Will:

  • Advise you about your legal rights when buying goods/services;
  • Guide you in pursuing your complaint yourself;
  • Identify sources of information and help;
  • Where appropriate, mediate on your behalf with a trader to resolve the problem.

We Cannot:

  • Demand refunds, replacements or apologies from traders;
  • Take court action on your behalf;
  • Pursue an unjustifiable complaint;
  • Divulge trader information.

We Ask You To:

  • Give us the facts;
  • Listen to our advice and reasons for recommended course of action.
  • Accept that we may not be able to help directly if no laws have been contravened.

What Can Consumers Expect?

You have the right to expect certain standards when buying goods or paying for a service.

  • Goods sold must be of satisfactory quality, accurately described and fit for their purpose.
  • Services should be performed to a reasonable standard, at an agreed or reasonable price.

For more information about the initiatives listed below, please click on the inidivual links.

How To Contact Us

Trading Standards Service
1 Highland Chief Way, Claverhouse West Industrial Park
Dundee, DD4 9UA
Tel: 01382 436260
Fax: 01382 436226

 

This information is provided by the Environmental Health and Trading Standards Department

 

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