Frequently Asked Questions

What can Councillors help with?

Councillors are elected to oversee the work of Dundee City Council, so are best able to help with matters such as:

Schools
Maintaining roads and pavements
Youth work and adult education
Trading Standards and Consumer Protection
Libraries and Community Centres
Parks, Museums, Swimming Pools and Sports Centres
Housing Benefit and Council Tax Benefits
Car Parks and Traffic Management
Social Work services for children, older people and people with disabilities
Housing (e.g. applications for housing, repairs, neighbourhood disputes)
Environmental Health (e.g. pest control, food safety, pollution)
Refuse Collection and Recycling
Council Tax

The Council also deals with matters such as licensing and planning applications, but please note that, in certain circumstances, councillors may not be able to discuss such matters because of the provisions of the Councillors' Code of Conduct which is legally binding on them.

If your problem is not a Council responsibility - for example, if it is to do with things like:

the Health Service
Universities or Colleges
Social Security and Pensions
Immigration and Nationality
Gas and Electric Companies

then it might be more appropriate to contact other elected representatives such as your Member of Parliament or Member of the Scottish Parliament, or to contact an advice centre such as the Citizens' Advice Bureau. If you do contact a Councillor about a non-Council issue, they may be best able to help by pointing you in the direction of someone who is in a better position to take up your case.

Even if your problem does concern the Council, it may often be worth contacting the relevant Council department or the Council Customer Services Team to see if staff can resolve this before you contact a Councillor. Contact numbers for Council departments, including numbers to call for emergency services after 5.00 p.m. and at weekends, are in the phone book. Or you can contact us through this website.

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