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Revenues Division Customer Charter
How Do You Rate This
Information/Service?
Information/Service?
This charter tells you:
- the standard of service you can expect from us
- what you can do to help us help you
- what you can do if things go wrong
It gives information about our service if you are legally responsible for paying:
- Council Tax
- Non-Domestic Rates (Business Rates)
- an overpayment of Housing Benefit
It gives information about our service if you claim:
- Housing Benefit
- Council Tax Benefit
- Council Tax personal discount
- Council Tax property exemption
- Council Tax disabled relief
It gives information about our service if you have missed payments of:
- Council Tax
- Non-Domestic Rates (Business Rates)
- Community Charge (Poll Tax)
- Introduction
- Our Responsibilities
- Council Tax
- Housing Benefit
- Non-Domestic Rates
- Housing Benefit Overpayments
- Missed Payments (Arrears)
- Department for Work and Pensions
- Housing Department
- Your Responsibilities
- Contacting our Office
- Visiting our Office
- Home Visits
- Interpreters
- What you Can Do if Things go Wrong
- If you Want to Complain about our Service
- Other Information
This information is provided by the Finance Department
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