Managing Expectations
Information/Service?
It is very important that the fraud section take action against perpetrators of benefit fraud and we aim to prosecute fraudsters where appropriate.
It is important to address the serious cases of benefit fraud and, to do this, it is necessary to concentrate a lot of our resources on the referrals that are most likely to lead to a prosecution. However, we are also aware of the need to tackle all levels of benefit fraud, and specific initiatives are implemented to ensure that we do this and that we take sufficient action against all proven fraud cases to prevent re-offending.
When we receive a referral, there is a requirement to ensure that there is substance to the allegation so that we can justify taking investigative action and committing our resources. All referrals are therefore subject to a referral quality assessment procedure and a series of checks. If there is enough for us to go on then your referral will be allocated to an investigator.
Investigative work needs to be confidential as it is very important to remember that, until such time as a fraudulent claim is proven, the person being investigated has not been found guilty of any offence and is entitled to the same rights of confidentiality as anyone else. Because of this, a referrer cannot be kept informed as to the progress of any investigation, other than an acknowledgement that we have received the referral.
This can be frustrating we know but please continue referring all your suspicions, as they will all be looked into and the appropriate action taken. Even if fraud do not investigate, the matter will be referred onto the appropriate section to be actioned, so your information is always appreciated.

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