Concierge and Caretaking Service

All multi-storey blocks in Dundee have either a concierge or caretaker service to keep the blocks clean, tidy and secure.

What does the Concierge do?
Concierge officers have three main roles:

security
reception
cleaning

In addition they are responsible for the day-to-day operation of the blocks by reporting faults with lifts and by ensuring any empty houses remain secure.

Security
All multi-storey blocks in Dundee with a concierge have CCTV cameras both inside and outside the block that are monitored 24 hours a day. This CCTV coverage is supported by regular patrols especially during the late evening to ensure the security of more vulnerable areas, such as car parks and entrances in some areas.

The multi-storey blocks have a controlled entry system and you will be given up to 3 key fobs depending on the size of your household that will allow you to gain entry into the block. These key fobs are for the use of residents only and any visitors must enter the block through the concierge station. The concierge will then contact the resident through an intercom system to find out if the visitor should be allowed into the block. In an emergency you can telephone the concierge, who will investigate the problem.

Reception
The concierge station is a reception for you to report any repairs or leave messages for your housing officer. They allow access if keys are left for workers to repair your home.

Complaints about noisy neighbours or other antisocial behaviour should also be reported to the concierge, who would then be able to support your complaint when the area office investigates.

Cleaning
The concierge will do the cleaning of back stairs, landings, chute rooms and glassware.

All landings will be cleaned once each week, but tenants are responsible for keeping their landing tidy between cleanings.

The concierge also inspects the inside and outside of the building to ensure that they are clean and tidy.

What does the Caretaker do?
Caretakers are there to ensure that the entrance to the block is clean and welcoming and secure at night. They also keep the lifts, launderette and bin room clean.

Caretakers are also responsible for managing the launderettes, reporting any repairs to communal areas that are required and reporting incidents requiring attention to the emergency services or housing department.

How can I contact the Caretaker?
In each block the caretakers have an office/storeroom where they take their breaks and night caretakers have a front office where they can be contacted. Most of the time caretakers are working in the blocks so it may be difficult for tenants to know exactly where they will be at any given time. However if you cannot find the caretaker, you can contract the district office, which will pass on a message.

Hours of duty
Day caretakers
Monday to Thursday, 8 am to 12 noon and 1 pm to 4.30 pm
Friday, 8 am to 12 noon and 1 pm to 4 pm
Saturday, 8 am to 11.30 am

Night caretakers (not available at Dudhope and Foggyley)
Monday to Thursday, 5.30 pm to 2 am
Friday, 5.30 pm to 3 am
Saturday, 6 pm to 3 am
Sunday,6 pm to 1.30 am

Dallfield multi storey blocks have 24 hours a day caretaking.

Use of Launderettes
Launderettes are an important part of multi-storey living and provide a valuable service to residents. Day caretakers and concierge are responsible for managing the launderette service in the multi storey blocks. If the machines in the launderettes are in high demand you should book a time to use the launderette. The day caretakers and concierge keep a record of when the machines are in use and they can book a time for you. When you make an appointment to use the launderette the caretaker/concierge will sell you a token to use in the machine. If there is a fault with any of the machines in the launderette, report it to the caretaker/concierge, who will investigate the problem and arrange for the machine to be repaired as soon as possible.

What can tenants do?
Tenants can help the caretakers and concierge in their jobs in a number of ways by:

reporting any acts of vandalism
bringing to their attention any potential problems inside or outside the block
making suggestions on how the conditions in the block could be improved

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This information is provided by the Housing Department