01382 434000

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How to contact us:

Housing Repairs Centre
353 Clepington Road, Dundee DD3 8PL Map
Telephone: 01382 434343

Our aim is to provide a high quality, responsive repairs service.

Reporting a repair
We will:

• Provide an emergency repairs service 24 hours a day, 365 days a year
• Offer a range of ways you can report a repair

When you report a repair
We will:

• Inform you if the repair is covered by Right to Repair legislation and make information about Right to Repair available to you
• Offer to send you a receipt for all repairs covered under the Right to Repair, detailing your rights
• Inform you what priority your repair is and give a timescale for completion of the work
• Offer you a morning or afternoon call for all non urgent repairs
• Offer you a unique reference number for follow up enquiries
• Carry out an inspection if required within 5 working days

Carrying out a repair
We will:

• Attend to Emergency Repairs within 24 hours (e.g. burst pipes, no electricity)
• Carry out Quick Fix repairs within 5 working days (e.g. new sockets, repair overflows)
• Carry out Routine repairs within 15 working days (e.g. door repairs, re-glaze cracked windows)
• Contact you in advance, if we are not able to attend on the date agreed with you, to arrange another suitable time
• Take care of your property and possessions and protect them from damage, dust, paint etc.
• Keep safe all materials and equipment used on site and avoid danger to you and your visitors
• Remove any repair rubbish from outside your home within one working day
• If required, provide a portable heater if your central heating breaks down and it cannot be repaired the same day
• Carry out an inspection within 5 working days if you tell us you are unhappy with a repair

Gas Servicing
We will:

• Carry out an annual service of your gas heating and hot water systems, in accordance with gas safety regulations
• Contact you either by phone, by card or by letter in advance of your due service, advising you that access to your home is required and advise you to contact us to arrange access

Our Customer Care Standards apply to all of our housing services

 

 

 

« Our Housing Service Standards

This information is provided by the Housing Department