Ways to pay your rent

[Image: Paying Rent By Direct Debit]

Your rent can be paid weekly, fortnightly or monthly. If you choose to pay monthly, you will pay one month in advance.

If you are having difficulty paying your rent you should contact the Rent Recovery Centre, Tel: 307300, as soon as possible.

Non-chargeable weeks
The rent you pay is worked out over 48 weeks of the year. That means there are four non-chargeable weeks, they are.

The first week in April
The first week of the Dundee Holiday Fortnight
The Christmas and New Year weeks

Rent Account Statement
You will be sent a rent account statement four times a year. If you have any questions about your statement you can call the telephone number printed on the statement.

What if I lose my rent card?
If you lose your rent card contact Housing Rent Accounts. A new rent card will be sent to you and you will be given advice on how to pay your rent until your new card arrives.

There are many ways to pay your rent:

On-line payments
You can pay your rent on-line using the following credit/debit cards: Visa, Mastercard, Delta, Maestro, Solo and Connect. Go to the online payments section and follow the instructions.

By Direct Debit
Paying by Direct Debit is the simplest and safest way to pay your rent. With Direct Debit you have no worries about carrying cash, writing cheques or sorting out paperwork and postage. You also won't have to queue to pay as your Bank or Building Society will do all the work for you.

Choosing to pay by Direct Debit couldn't be easier.......... all you need to do is fill in an application form and return it to Housing Rent Accounts (details below).

You can get a form:

By phoning Housing Rent Accounts to have one sent to you by post
From any Housing Office

At the Housing Office
You can pay by cash, cheque, debit card and credit card at the East and West District housing offices - just hand over your card with your payment. Don't forget to keep your receipt. If you're paying by cheque, pay 'Dundee City Council'.

At the Finance Office, City Square
Your payment will be taken and receipted in the same way as it is in the housing offices.

By Debit or Credit Card
You can pay using your debit or credit card by calling our 24 hour payment line 0845 602 6943. To pay by this method you will need your rent account reference number and your debit/credit card details.

Paypoint
You can pay by cash or cheque at any Paypoint outlet.

At the Post Office
You can use your rent card at any UK Post Office. There's no charge. Give your card and payment to the cashier. If you're paying by cheque, pay 'Post Office Ltd'. They will pass your card through a machine and the payment will be credited to your rent account. You'll get a receipt - please keep it.

By Post
You can send a cheque to either of the housing offices that accepts payments. Please write your name, address and housing reference on the back of the cheque. Your reference number is at the bottom right-hand corner of your rent card. Please write your cheque to 'Dundee City Council'. DO NOT SEND CASH THROUGH THE POST.

By Standing Order
This method of payment is arranged by you with your bank. Please contact Housing Rent Accounts who will give you all the details you need.

Outdoor Collection Service
If you are elderly, disabled or housebound and find it difficult getting out to pay your rent, you may qualify to have your rent collected from your home. For further details, phone 307300.

Contact details
Housing Rent Accounts, 3 Shore Terrace, Dundee DD1 3AH
Tel: 434836 / 434302 / 434535 / 434074

« Information and Advice for Council Tenants

This information is provided by the Housing Department