What is the purpose of the charter?

The Charter will help to improve the quality and value of services that landlords provide for their tenants and other customers.  It will do this by forcing Dundee City Council to:

  • Provide our tenants and other customers with a clear statement of what they can expect with regard to the Housing services that they receive.
  • Focus our efforts on achieving the outcomes that matter most to our tenants and customers.
  • Establish a basis for the Scottish Housing Regulator to assess and report on how well we are performing against the outcomes.  This assessment will enable the Regulator, Dundee City Council tenants and other customers to scrutinise the services and identify areas of strong performance and areas needing improvement.

The Regulator’s reports will also help the Scottish Government ensure that public investment in new social housing only goes to landlords that are assessed to be performing well.

The Charter does not replace any of the existing legal duties which landlords are required to meet.  In some cases, the Charter outcomes describe the results that a good social landlord should be achieving in meeting those legal duties.