National Entitlement Card: Programme Office

[Image: NECSQUID]

Dundee City Council is the lead council for the development of the Scottish National Entitlement Card (NEC) Programme. The NEC Programme Office team work from Dundee City Council with the Scottish Government, all 32 local Councils as well as organisations such as Young Scot, the Registrar General, and Transport Scotland in the development of a single card using smartcard technology that will provide the public with an easy way to access services.

We are working with all the Scottish Councils to enhance the services offered on the card to citizens such as library and leisure access, cashless catering, and rewards and loyalties.

Eventually, the National Entitlement Card will replace all local Council card schemes allowing you to access a wide range of services using one card rather than many. This is cheaper to administer and more convenient to use.

An important element of the National Entitlement Card is the Citizen Account.

Citizen Account

The Citizen Account is a secure electronic customer record, like a bank account. It means that when you contact your council, and you confirm your details with them, council staff can access your account and deal more quickly with your enquiry. It also means that your council will then be able to provide future services without the need for you to repeatedly provide identity evidence, like birth certificate or passport. The Citizen Account will, therefore, ensure that public service delivery will be more streamlined and efficient.

Many of the services available through the Citizen Account can be delivered using the National Entitlement Card such as library and leisure access, for example.

The Citizen Account is entirely voluntary – it’s up to you whether you request public services and/or contact your council by traditional methods.

Customer First Programme

Customer First is a Scottish Government sponsored programme developed in partnership with Scottish Local Authorities.

The Programme underpins the Government's commitment to provide support for, and work in partnership with, all 32 of Scotland’s councils to:

Deliver more convenient and responsive public services
Encourage the take up of on-line (self-service) access to services
Ensure that 75% of core service requests can be dealt with at the first point of contact.

The four sub-programmes which make up “Customer First” are:

National infrastructure/Citizen Account
Definitive National Address Gazetteer (DNAG)
Services available online
National Entitlement Cards

For further information visit www.improvementservice.org.uk

Dundee City Council is the lead council in the development of the National Entitlement Card strand of the “Customer First” programme – the means by which convenient and responsive public services are delivered to citizens using one card to replace many.

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