A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Complaints, Compliments and Suggestions

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The Social Work Department in Dundee prides itself on putting our customers first. On this page you can find out more about the standards our customers can expect when they receive services provided by or on behalf of the Social Work Department. We also welcome compliments, comments and suggestions about how we can improve our services. Find out more about how you can 'Have Your Say' (see below)

Getting it right first time for Social Work Customers

A Guide to Social Work Services in Dundee(2,270 KB PDF) - this is a practical guide to:
- the services we offer;
- how to contact us;
- the standards of service you can expect;
- how to pay a compliment or make a suggestion;
- what to do if you are not happy
Your Right to be Heard - How to make a complaint to the Social Work Department (106KB PDF)
Social Work User Involvement Policy (375KB PDF)

Have Your Say

Have your say by making a contribution to the future of Social Work Services

If you are:

a customer of the Social Work Department now or have been in the past,
a community group
a residents group or,
a person who is interested in the future of social work services or
a person or group who would be interested in taking part in future consultations on services.

We would like to hear from you

The comments or information we get from you can be used for a variety of purposes that can include:

planning future services
identifying gaps in existing services
helping us improve the service we provide
giving us a better sense about what people think of social work

If you would like to have your say , write to the Social Work Customer Care Officer, Dundee City Council, Social Work Department, Level 2, Dundee House, 50 North Lindsay Street, Dundee, DD1 1NF.

We will get back to you and let you know how the information will be used.

We will not give information about you to anyone else or use information about you for other purposes unless your consent has been given.

This information is provided by the Social Work Department