Putting our Customers First

The Social Work Department in Dundee prides itself on putting our customers first. On this page you can find out more about the standards our customers can expect when they receive services provided by or on behalf of the Social Work Department. We also welcome comments and suggestions about how we can improve our services. Find out more about how you can 'Have Your Say' (see below)

Getting it right first time for Social Work Customers

Customer Care Standards (PDF) - our standards are designed to ensure that the Social Work Service in Dundee maintains a high standard of Customer Care.
Getting it Right for Social Work Customers (315KB PDF) - our Customer Charter is a practical guide to:
- the services we offer;
- the standards customers can expect when using our services;
- how customers can make contact with our services;
- information about making a complaint if customers feel service standards have not been met.
Your Right to be Heard - How to make a complaint (106KB PDF)

Have Your Say
Have your say by making a contribution to the future of Social Work Services If you are: a customer of the Social Work Department now or have been in the past, a community group a residents group or, a person who is interested in the future of social work services or a person or group who would be interested in taking part in future consultations on services. We would like to hear from you The comments or information we get from you can be used for a variety of purposes that can include: planning future services identifying gaps in existing services helping us improve the service we provide giving us a better sense about what people think of social work If you would like to say something to use please email sw.yourviews@dundeecity.gov.uk or write to the Social Work Customer Care Officer, Dundee City Council, Social Work Department, Level 7, Tayside House, 28 Crichton Street, Dundee, DD1 3RN. We will get back to you and let you know how the information will be used. We will not give information about you to anyone else or use information about you for other purposes unless your consent has been given.

Have Your Say

Have your say by making a contribution to the future of Social Work Services

If you are:

a customer of the Social Work Department now or have been in the past,
a community group
a residents group or,
a person who is interested in the future of social work services or
a person or group who would be interested in taking part in future consultations on services.

We would like to hear from you

The comments or information we get from you can be used for a variety of purposes that can include:

planning future services
identifying gaps in existing services
helping us improve the service we provide
giving us a better sense about what people think of social work

If you would like to say something to use please email sw.yourviews@dundeecity.gov.uk or write to the Social Work Customer Care Officer, Dundee City Council, Social Work Department, Level 7, Tayside House, 28 Crichton Street, Dundee, DD1 3RN.

We will get back to you and let you know how the information will be used.

We will not give information about you to anyone else or use information about you for other purposes unless your consent has been given.

This information is provided by the Social Work Department