Award |
Criteria |
Entry Form |
Sponsor |
Contact Centre Agent of the Year
This award recognises the level of commitment and skill at the point of customer contact |
Targets achieved
Telephone manner
Personal productivity
Positive impact on the team |
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Contact Centre Manager of the Year
The winner of this award will have an excellent record of business management, combined with outstanding leadership skills and good external relationships |
Effective troubleshooting
Motivation and development of staff
Performance of centre
Rates of staff retention and how they are being improved
Personal or team achievements |
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Operations Manager of the Year
This award recognises the vital role of the Operations Manager in all aspects of the smooth running of a Contact Centre |
Excellence in a major programme or project which has impacted
on the Centre over the past year,
all round management skills
(people,systems,process) |
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Support Professional of the Year
This award recognises the value of support functions such as IT, HR and training to the success of the business |
Innovative solutions to business issues
Resolution of tasks
Loyalty to business |
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Contact Centre Community Award
This award will be presented to the centre which acts as an ambassador for the industry by demonstrating a strong community spirit |
Education links
Charity fundraising activities
Recruitment of minority employment groups
Environmental activities |
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Best Newcomer Agent of the Year
This award recognises agents with less than nine months’ experience |
Quick learner and adaptable
General performance
Quickly adopted the Company’s values |
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Agent in the Community Award
This award recognises contribution to the local community or to charitable causes |
Active and sustained participation in charity work or general contribution to the community |
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Contact Centre Team Leader/Manager of the Year
The winner will be an excellent communicator at all levels, managing agent performance and creating a positive culture within the team |
Targets achieved
Motivation of staff
General business knowledge
Innovation |
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Best Contact Centre Training Award
This award recognises the importance and value of investing in excellent telephony and customer service training at all levels, including pre-recruitment/induction/on-the-job training. |
Reevaluate training needs
Promote and encourage personal/team development/training
Evidence of training
Recognition of achievement |
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Team Player Award
This award recognises how vital teamwork is to the success of a company |
Team playing skills
Sharing of knowledge and expertise
Helpful and supportive approach to the job |
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Best Company Culture Award
This award will be given to the centre with a positive atmosphere, and a commitment to making staff feel valuable in their organisation |
Promotes company values and standards
Rewards excellent performance
Effective dialogue and information channels
Encourages social activities
Strong induction programme
Inclusive and supported ethos |
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Contact Centre of the Year
This is the flagship award and will be presented to the contact centre who had most impressed the judges through its performance in all eleven categories. |
Voted for by the Judges |
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