Award |
Winner |
Sponsor |
Contact Centre of the Year |
Tesco |
|
Contact Centre Agent of the Year |
Andy Telford – Norwich Union |
|
| Contact Centre Manager of the Year |
Gaynor Murray - BT |
|
Operations Manager of the Year |
Trisha Pirie – Journeycall |
|
Support Professional of the Year |
Graham Taylor –
Tayside Police |
|
Contact Centre Community Award |
Tesco |
|
Best Newcomer Agent of the Year |
Lori Murdie – Journeycall |
|
Agent in the Community Award |
Margaret Burke – HMRC |
|
Contact Centre Team Leader/Manager
of the Year |
Ben Hatcher – HBOS |
|
Best Contact Centre Training Award |
Tesco |
|
Team Player Award |
Jennifer Armstrong – HBoS |
|
Best Company Culture Award |
Jobcentre Plus |
|
