| Award | Winner | Sponsor |
|---|---|---|
| Contact Centre of the Year | AVIVA |  |
| Contact Centre Agent of the Year | GIll Wilson - Tayside Police |  |
| Contact Centre Manager of the Year | Graeme Stewart - Jobcentre Plus |  |
| Operations Manager of the Year | Donna Walker - Aviva |  |
| Support Professional of the Year | Alison Creamer - HMRC |  |
| Contact Centre Community Award | Journeycall |  |
| Best Newcomer Agent of the Year | Ross Edwards - Lloyds |  |
| Contact Centre Team Leader/Manager of the Year |
Rachel Menzies - Aviva |  |
| Best Contact Centre Training Award | Dundee College |  |
| Team of the Year Award | Tesco (Communication Team) |  |
| Best Company Culture Award | BT Directory Enquiries |  |