Award |
Winner |
Sponsor |
Contact Centre of the Year |
Tesco |
|
Contact Centre Agent of the Year |
Rudi Al-Ansari - Lloyds |
|
| Contact Centre Manager of the Year |
Jamie Hughes - Tesco |
|
Operations Manager of the Year |
Heather Fagan - Jobcentre Plus |
|
Support Professional of the Year |
Sean Docherty - Tesco |
|
Contact Centre Community Award |
HMRC |
|
Best Newcomer Agent of the Year |
Barbara Kotylak - Jobcentre Plus |
|
Agent in the Community Award |
Linda Robertson - HMRC |
|
Contact Centre Team Leader/Manager
of the Year |
Nicola Davie - HBoS |
|
Best Contact Centre Training Award |
Dundee College |
|
Team Player Award |
Tesco (Clubcard Business Support Team) |
|
Best Company Culture Award |
Journeycall |
|
