Award |
Winner |
Sponsor |
Contact Centre of the Year |
Sitel |
Scottish Development International |
Contact Centre Agent of the Year |
Janice Noble, HBoS Cards |
Search |
| Contact Centre Manager of the Year |
Aileen Barclay, Jobcentre Plus
|
HBoS Banking & Savings |
Operations Manager of the Year |
Victoria Rawnsley, HMRC |
G-Fit |
Support Professional of the Year |
Ari Mahsoub, Sitel
|
Vision Sound & Light |
Contact Centre Community Award |
Tesco |
Hilton |
Best Newcomer Agent of the Year |
Aaron Williams, Norwich Union |
Norwich Union |
Agent in the Community Award |
Louise Morrison, HMRC |
Apex Hotels |
Contact Centre Team Leader/Manager
of the Year |
Gerald McColl, Norwich Union |
Dundee College |
Best Contact Centre Training Award |
Dundee College |
Avenue Scotland |
Team Player Award |
Mhairi Black, Sitel |
HBoS Credit Cards |
Best Company Culture Award |
Journeycall |
Firstcare |
| Local Employment Partnership Award |
Tesco |
Jobcentre Plus |
