Lifeline support is available to people in Dundee who have been asked to self-isolate under measures prevent the spread of Coronavirus, or who are otherwise vulnerable and in urgent need of help.
Wherever possible, arrangements for the supply of essentials such as groceries and medicines during the period of self-isolation should be organised through family, friends, neighbours or community providers.
Anyone who cannot access such support and is in urgent need of help should apply online or contact the Council on the telephone number below.
Apply for Assistance
Helpline number: 0300 123 1403 (8.30am to 5pm, Monday to Friday)
The Self Isolation Support Grant does not cover people who are:
waiting for a test result or self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus or from 13 October 2021 are not fully vaccinated with the coronavirus vaccine and have been told to stay at home and self-isolate by the Test and Protect Service (or equivalent service across the UK);
from 13 October 2021 are fully vaccinated with the coronavirus vaccine and are waiting for a test result or self-isolating after being identified as a close contact of someone who has tested positive for COVID-19 by the Test and Protect Service (or equivalent service across the UK). From 30 November 2021, this does not apply to an individual who is fully vaccinated with the coronavirus vaccine and has received a public health request by the Test and Protect Service (or equivalent service across the UK) to self-isolate as a result of COVID-19 because the individual has recently been in close contact with someone who has either tested positive for or has received a public health request to self-isolate in relation to a variant of concern included on the list published by the Scottish Government and that individual’s public health request can be verified. From 11 December this does not apply to an individual who is a household contact of someone who has tested positive for COVID-19 and that individual’s public health request can be verified.
This means that you may not qualify for the grant if you are fully vaccinated. You would only qualify for the grant if you get a positive PCR test result or have received a public health request by the Test and Protect Service (or equivalent service across the UK) to self-isolate as a result of COVID-19 because you have recently been in close contact with someone who has tested positive with the Omicron variant.
The self isolation support grant can only be processed if we have all the evidence required including:
- Evidence of contact from the Test and Protect Service
- Evidence of employment or self-employment
- Evidence that you are unable to work from home and will experience reduced earnings as a result
- Evidence of entitlement to low income benefits or wages less than the real living wage threshold
Scanned copies, photographs or screenshots of the evidence can be sent to firstname.lastname@example.org quoting your Name and FMR grant reference number.
In order to make a payment of the self-isolation support grant our decision makers must be able to verify all of the above requirements.
Therefore as an applicant you will need to provide:
- a bank statement (as a basic up-front fraud check and to check there is current need where a person is applying outwith the 28 day claim period);
- proof of low income if you are not in receipt of a qualifying benefit
- proof of employment or, if you are self-employed, evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact or cannot be undertaken because of childcare or caring responsibilities; and
- a declaration, separately or as part of the application form, that you will experience reduced earnings during your period of self-isolation. This can be in the form of an email to email@example.com quoting your Name and FMR grant reference number.
- where you are a carer of an adult who is required to isolate, you should confirm via a declaration, separately or as part of the application, that you are the primary carer, you meet all the qualifying criteria and that you will experience a loss in earnings as a result of not being able to work to care for the adult.
- where it is a child who is required to isolate, you should confirm via a declaration, separately or as part of the application that you are the parent or primary carer, that you meet all the qualifying criteria and that you will experience a loss in earnings as a result of staying home to care for the child.
You may be eligible for a £500 payment if you meet the following criteria:
- You are required to self-isolate at the request of NHS Test & Protect.
- You have been notified by the Protect Scotland app (or equivalent app) to self-isolate.
- You are the identified appropriate parent or primary carer of a child under 16 who has been required to self-isolate.
- You are the carer of a person over the age of 16 who is required to self-isolate.
- You make an application within 28 days of the day that you are requested to self-isolate.
- You must be employed or self-employed and it is not possible for you to work from home.
- Your income is reduced as a result of having to self-isolate e.g. you are receiving Statutory Sick Pay or no pay (people on furlough that not receiving full pay will be considered as having a reduction in earnings).
- You are in receipt of means-tested Council Tax Reduction, Universal Credit, Working Tax Credit; Income-Related Employment and Support Allowance; Income-based Jobseeker's Allowance; Income Support; Housing Benefit; and/or Pension Credit.
- Your income is less than stated below for your circumstances:
||You are eligible if either:
||Your monthly household
income (NET) is
no greater than:
|Your monthly individual
income (GROSS) is
no greater than:
|Single person with no children
|Couple with no children
|Single person with 1 child
|Couple with 1 child
|Single person with 2 children
|Couple with 2 children
|Single person with 3 or more children
|Couple with 3 or more children
When a grant cannot be paid
You will not qualify for a self-isolation support grant:
- If you are self-isolating because you are returning to the UK after being abroad or because you feel that you have symptoms and haven't been tested
- If you are not employed or self-employed.
- If you are employed or self-employed and your earnings or self-employed income will not reduce e.g because you will receive normal pay or you can continue to work from home.
- If your individual/household income is more than the Dundee City income threshold (see above).
No Recourse to Public Funds
Although the Scottish Welfare Fund cannot normally be accessed by people with No Recourse to Public Funds (NRPF) we are able to make Self Isolation Support Grant payments to people in this situation under Public Health legislation as long as all other eligibility criteria has been met.
People with NRPF cannot be in receipt of a qualifying benefit therefore entitlement is considered only if you are considered to have a low income as per the Dundee City income thresholds.
For those who do not meet the criteria for a Self Isolation Support Grant but who are experiencing financial hardship and are unable to meet your daily living expenses, you may be entitled to a Crisis Grant. Apply to the Scottish Welfare Fund or find out more.
How to Apply
Apply for a Self Isolation Support Grant