Advice for people on the shielding list

Advice for people on the shielding list container

Advice for people on the shielding list content

Shielding is the following of additional measures to protect those at the highest risk from Coronavirus (COVID-19).

Advice has been issued to those on the shielding list as a result of additional measures in place across mainland Scotland from January 5.

For more information on shielding and vaccines, please visit the Frequently Asked Questions page.

Contact with others

The Chief Medical Officer wrote to everyone on the shielding list during the week beginning 4 January to set out advice.  The Scottish Government is not advising you stop going outside, which is good for mental and physical health.  You should stay home as much as possible but you can still go out for exercise and essential shopping or medicines.

You should minimise contact with people outside your own household if you can.

You should not take public transport.


If you, your child or someone you care for is on the shielding list, you can sign up for priority access to supermarket online delivery slots (see below for further details).

Once you register you will get priority access to see online delivery slots. It may take a few weeks for you to get registered for the service. Supermarkets have also increased the number of ways to shop and have shopping delivered which are available now.

If you do visit shops or supermarkets strictly follow the guidelines when shopping and limit the number of times you go to a shop. Shop at quieter times.

If you cannot work from home

You should continue to work from home if you can.

If you cannot work from home, if you live or work in an area in lockdown, you should not go to work. The letter you will receive from the Chief Medical Officer acts as a fit note for as long as lockdown restrictions are in place.

This letter is called a shielding notification and can be shown to your employer without the need for a GP fit note.

School/ formal childcare

Children on the shielding list should not attend in person.

Protect Scotland app

Download the free Protect Scotland app to help stop COVID-19 spreading again. The app sends alerts to people who have been in close contact with someone else using the app who has tested positive. Being ‘in close contact with someone’ means being less than 2 metres away from them for at least 15 minutes. The alert will ask you to self-isolate for 10 days. If you start to develop symptoms you should call 111.

You can also use the app to send anonymous alerts to let other people know if you test positive. The app does not use up much data, and does not record your identity or location. For more information and to download the app visit Please ask your friends and family to download it too. We know not everyone will be able to or want to access the app. However, they will still benefit from the protection that it offers all of us in Scotland.

Case numbers in your area

You can find information on the number of COVID-19 cases in your area, as well as a range of other advice and support, at

There is a link to a dashboard that Public Health Scotland updates daily.

Text messaging service

Many people on the shielding list have joined the text messaging service from the Scottish Government. This is so they can receive alerts and updates straight to their mobile phones.

If you would like to join, please send a text from your mobile phone with your Community Health Index (CHI) number to 07860 064525. Your CHI number is the ten-digit number shown at the top of the lettersent to you by the Chief Medical Officer. You do not need to text any other information.

National helpline

If you cannot join the text messaging service, or need to ask a question about shielding, call the free national helpline number on 0800 111 4000. The helpline is open Monday to Friday, from 9am to 5pm, and will put you in touch with someone from Dundee City Council.

Priority access to supermarket delivery slots

If you, your child or someone you care for is on the shielding list, you can sign up for priority access to supermarket online delivery slots.

Once you register you will get priority access to see online delivery slots. It may take a few weeks for you to get registered for the service. We cannot guarantee you'll always get your preferred slot, particularly during busy periods.

Sign up for priority online delivery slots

If you have not registered for priority access to online supermarket delivery slots, you can sign up now. Supermarkets offering this service are Asda, Tesco, Morrisons, Sainsbury's, Iceland and Waitrose

If you sign up for the service, the Scottish Government will pass your details to these supermarkets on a monthly basis.

Registering for a slot using the text message service

If you have not registered for priority access to an online delivery slot before, you can register now. If you are a parent or guardian of a child on the shielding list you'll need to register using the child's name. If you are a carer, use the name of the person you care for.

  • If you are already signed up to the Scottish Government Shielding text messaging service, sign up for priority access to online slots by texting 1SHOP to 07860 064525 from your mobile.
  • If you are not signed up to our text messaging service, join by sending a text from your mobile with your Community Health Index (CHI) number to 07860 064525. Your CHI number is the 10-digit number shown at the top of this letter.
  • After you have done this, text 1SHOP to 07860 064525 to sign up for priority access to online delivery slots.

Registering for an online priority slot by phone

Please call the free National Assistance Helpline number on 0800 111 4000 (Monday – Friday, business hours). A friend or carer can call for you if you cannot call yourself.

Existing online customers with the supermarkets listed above

Your supermarket will email you to let you know how to access the delivery service. They will send an email to the account you have registered with. If you do not receive a reply, check that the email address you have registered with is still correct or check your junk mail folder.

New to online supermarket shopping

Once supermarkets have confirmed they do not have you listed as an existing customer, you will get texts from GOV.SCOT about the supermarkets that provide online deliveries in your area. The texts will explain how to sign up for these.

There's no guarantee that you will get a slot with the supermarket you want, or that you will always get your preferred slot. It may take 2-3 weeks for a supermarket to confirm you are on their system once you have registered for this service.

Help with money

If you’re worried about money, you can get help and support online, through the Money Talk Team at Or you can call them on 0800 085 7145.

Mental health and wellbeing

If you’re feeling overwhelmed, anxious, stressed, depressed or worried, please call:

Breathing Space 0800 83 85 87 Monday to Thursday: 6pm – 2am Friday to Monday: 6pm – 6am

Samaritans 116 123 Every day: 24 hours a day

British Red Cross 0808 196 3651 Every day: 10am – 6pm

You can also book GP appointments for support. Help is available online too from the Scottish Association of Mental Health at

Getting outdoors and staying active

We know many of you have been missing getting outside in the fresh air. We also know going out of your front door can be an anxious time for some people. Getting outside can have lots of physical and mental health benefits. Try to remember that COVID-19 is much less likely to pass from person to person when you’re outdoors.

Staying active is good for your mental health and wellbeing. When you are feeling able to, we encourage you to do whatever level of physical activity feels comfortable for you. If you have not been very active for the last few months, you may wish to take things slowly at first.

You may find that you need to improve your strength and balance if you haven’t been as active as you would like. There are lot of things you can do to help you stay steady and reduce your chances of falling. You can find more information at

Vitamin D

Vitamin D is very important for keeping your bones and muscles healthy. Sunlight is our main source of Vitamin D. The amount of sun needed varies from person to person. Around 10-15 minutes of unprotected Scottish sun exposure is safe for all. This is one of the many benefits of getting outdoors if you can. Remember to use sunscreen to protect your skin if you are staying in the sun for longer than this.

We recommend that everyone consider taking a daily 10 microgram (10µg) supplement of vitamin D - particularly during the autumn and winter months when we are unable to make vitamin D from sunlight. Find more information at

Flu Vaccine

If you’re able to get the flu vaccine, you should get this as soon as possible. The flu vaccine will not protect against COVID-19 but it will help protect you and your household from this year’s flu.

Contact your GP if you have not received a letter.

Follow FACTS to stay safe

  • Face coverings – wear them in shops, inside restaurants and cafes, and on public transport
  • Avoid crowded places
  • Clean your hands regularly and for at least 20 seconds
  • Two metre distance – maintain physical distancing from anyone who’s not in your household
  • Self isolate and book a test if you have coronavirus symptoms

If you have symptoms of COVID-19

If it’s an emergency, whether related to COVID-19 or not, phone 999. If you think you have developed symptoms of COVID-19, phone the NHS on 111. Symptoms include:

  • a new, continuous cough
  • a high temperature (above 37.8°C) and/or
  • a loss or change to your sense of smell or taste