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Notification of Road And Pavement Defects

Any defect causing an immediate danger to road users should be reported to to CLARENCE / CONFIRM (Customer Care Line) freephone 0800 232323 or 01382 433063.

Trunk Roads are not the responsibility of the Council but are presently maintained by BEAR Scotland Ltd on behalf of the Scottish Government. Trunk Roads in Dundee consist of:

  • A90 - Kingsway West / Kingsway / Forfar Road (north of Kingsway)
  • A972 - Kingsway East
  • A92 - Greendykes Road / Broughty Ferry Road (at Carolina House) / East Dock Street / South Marketgait (to City Quay roundabout)

BEAR Scotland, Customer Care Number - 0800 028 1414

Utilities - if the ownership of a damaged cover can be readily identified e.g. 'GAS' (Scottish Gas Networks), 'S' (Sewer - Scottish Water), 'CATV' (Virgin Media (NTL/Telewest)), 'Post Office' (British Telecom), please contact the relevant utility company at the number below:

  • British Telecom (Openreach) .................. 0800 023 2023
  • Scottish & Southern Energy .................... 0800 300 999
    (Scottish Hydro Electric)
  • Scottish Water ...................................... 0845 600 8808
  • Virgin Media (NTL/Telewest) .................. 0870 888 3116
  • Scottish Gas Networks ........................... 0800 912 1700
  • Thus Telecom ....................................... 0845 2744 455
  • Clarence ............................................... 0800 232323
    - to report road, pavement & lighting defects
Information

This form is for the reporting of non-emergency Road and Pavement Defects Only.
Please note:
Items with * are compulsory and must be filled in.
If you do not fill this information in, then the details cannot be processed.
All other items are not compulsory, however we would be grateful if you completed these, if possible.

  • Please ensure that you complete all items marked * as we cannot process this form without them.
  • Please also endeavour to complete as much information as possible to help us identify the defect.
Contact Details







 

Data Protection Act

Data Protection Act 1998

Your personal data

Dundee City Council respects any individual's personal information and undertakes to comply with the Data Protection Act 1998. We must protect the public funds we handle and so we may exchange information about you with other government departments and other local authorities in order to check the accuracy of information; to prevent or detect crime; or protect public funds in other ways as allowed by law. We will not release information about you to anyone outside this council unless the law allows us to.

The personal data you have provided will be used for the following purposes:
  • Processing of Requests for Notification of Road And Pavement Defects.
Your data may be disclosed to the following parties in connection with the aforesaid purposes:
  • Any Council department involved in the processing of Requests for Notification of Road And Pavement Defects.
  • The Police and Fire & Rescue Services involved in the processing of Requests for Notification of Road And Pavement Defects.
  • The Council's Insurers and may be shared with other insurance professionals for the purpose of the processing of insurance claims.
Data relating to possible fraud may be disclosed to the following parties:-
  • Internal or external Council Departments and other organisations as deemed necessary such as the Department for Work and Pensions, the Inland Revenue, Employers, Pension Providers and any others where appropriate.
Dundee City Council is the registered Data Controller. Any queries in the processing of your personal data by Dundee City Council should be directed to the Data Protection Officer. A copy of the Council's Data Protection Policy can be obtained by writing to the Legal Manager, Legal Division, Corporate Services, 21 City Square, Dundee DD1 3BY or for details of the Data Protection Officer please visit the Data Protection area of this site.
* denotes required field