For those who are shielding at home and have no other means of support (such as family, friends or neighbours), arrangements can be made for the automatic delivery of a weekly box of essentials – primarily foodstuffs such as pasta and tinned foods, but also some hygiene products.
This will be delivered directly for the duration of the shielding period and will contain a set list of items which cannot be amended. The contents and quantities have been selected to last a whole week for one individual, but if you run out and need urgent help please contact the freephone Council helpline on 0300 123 1403.
The first box should arrive within eight to nine days of the request being made.
The helpline can also assist if you cannot lift the box inside, or have specific dietary requirements. If there is more than one person shielding in a household, each can request a box up to a maximum of two per household. The delivery will be to the doorstep so you will have no contact with the driver – this means deliveries can continue if you or a member of your household develops symptoms or tests positive for coronavirus.
Those who are shielding can also arrange access to priority delivery slots from supermarkets through the helpline or shielding SMS service detailed in the letters you have received. You’ll pay for deliveries in the usual way, but having a guaranteed delivery will allow you to choose what you want each week.
Once you have opted into this service, either by text or phone, you will be contacted directly by supermarkets in the area. For those with existing accounts with supermarkets, this will be by email. The process takes a little longer for those who have not previously used online shopping as you will need to be set up as a new customer.
During this period of restrictions, every effort is being made to help pharmacies to deliver prescriptions. Prescriptions will continue to cover the same length of time as usual. If you do not currently have your prescriptions collected or delivered, you can arrange this by:
- Asking someone who can pick up your prescription from the local pharmacy (this is the best option, if possible).
- Contacting your pharmacy to ask them to help you find a volunteer (who will have been ID checked) or deliver it to you.
- Contacting the Dundee helpline on 0300 123 1403.
You may also need to arrange for collection or delivery of hospital specialist medication that is prescribed to you by your hospital care team.
If you receive support from health and social care organisations - for example, if you have care provided for you through the local authority or health care system - this will continue. Your health or social care provider will be asked to take additional precautions to make sure that you are protected.