Services Affected content
From Monday 31 May 2021, the day-to-day Housing Repairs Service, will fully reopen and we will be able to start taking all new repair requests (update 28 May).
As more coronavirus restrictions ease and the economy restarts in earnest, parking charges in Dundee will return to normal from May 10. The only exception will be the seven West End car parks where charging will resume on September 27 to support local residents who continue to work from home (update 27 Apr)
A phased reopening of the Housing Repairs Service has taken place from 5 April 2021. This has included:
- From Monday 5 April, the service recommenced non-essential external repairs.
- From Monday 26 April, non-essential internal repairs that require a single trade are being accepted. Any repairs that were logged previously and not carried out due to the restrictions are being undertaken and an officer will contact you to arrange. It is anticipated that we will be able to start taking new non-essential internal repair requests towards the end of May 2021. (update Mon 26 Apr)
The following Community Centres will open on May 10:
Ardler Complex, Charleston Community Centre, Douglas Community Centre, Finmill Centre, Hilltown Community Centre and Kirkton Community Centre.
The Menzieshill Community Hub will follow a week later and open on May 17.
The announcement comes alongside a confirmation of reopening of Leisure & Culture Dundee facilities, including libraries, which can be found here (update 23 Apr).
Dundee House customer service delivery commences Monday April 26. This is an appointment-only system for face-to-face enquiries in relation to Council Tax, Council Tax Reduction, Housing Benefit and general inquiries such as housing, Blue Badges, National Entitlement Card, parking, free school meals, clothing grants and disabled parking bays (update 19 Apr)
The special collection bulky waste service returned on a phased basis on Tuesday 30th March. Requests can be made for the uplifts, however residents are reminded that the service is returning on a restricted basis and it may take longer than previously expected to receive a special waste collection. (update 30 Mar)
The council's special collection bulky waste service has been temporarily suspended to allow other essential services to be prioritised. We would ask residents to please hang on to any bulky waste until this service is up and running again. Please do not be tempted to fly tip and refrain from burning any waste (update 20 Jan).
The First Minister has announced that nurseries and schools will stay shut for the majority of pupils until at least the middle of February. Read the updated Schools and Nurseries arrangements here (update 19 January).
Parking at all Dundee City Council on and off-street provision will continue to be free for the time being.
Initially the suspension of charges was to cover the three weeks from Boxing Day, with a review in mid-January (update 15 Jan).
Local authority nurseries and schools, including Kingspark, will only be open for children of key workers and vulnerable children, including those with complex additional support needs, from what would have been the start of term from Thursday January 7 2021. The festive holiday has been extended for all other pupils until Monday January 11 2021 (update 6 Jan).
All Community Centres in the city, including cafes within the premises, will close from 24th December 2020 to 16th January 2021 with the exception of where limited and controlled opening for foodbanks and essential Out of School Care can take place (update 23 December).
With effect from Tuesday 29 December 2020 there will be no face to face enquiries or cashier facilities available at Dundee House, 50 North Lindsay Street, Dundee. You can find information about applying for benefits and grants here (update 23 December).
Parking at all Dundee City Council on and off-street provision will be free from Boxing Day initially for the next three weeks (update 22 Dec).
Nurseries and schools will only be open from what would have been the start of term from Thursday January 7 2021 for children of key workers and vulnerable children. The festive holiday is being extended for all other pupils until Monday January 11 2021 (update 21 December).
Food waste collections are to resume in Dundee (update Mon 14 Sept)
The community centres at Menzieshill, Charleston, Ardler, Kirkton, Hilltown, Finmill and Douglas will re-open on Mon Sept 14. They have all been prepared for a safe reopening in line with the Scottish Government’s route map out of lockdown and the Council’s recovery plans (update 11 September)
In-person customer service and cash office services resume at Dundee House on Monday 24 August (update 20 August)
Multi storey car parking charges back to normal from Monday 17 August (update 14 August)
Parent FAQS for schools return updated (31 July)
Public conveniences across the city will reopen on Friday 31st July from 10.00am - 4.00pm (update 30 July).
In relation to cemeteries, Government guidance advises funerals to take place with no more than 20 people at a time. This cap is to allow for physical distancing measures to be followed at all times (update 15 July)
Dundee schools will reopen to pupils on a phased basis from Wednesday August 12, with full-time lessons beginning from Monday August 17, if it safe to do so (update 6 July).
Dundee’s fireworks displays will not be going ahead in November, it has been confirmed, as the city continues to take measures against coronavirus (update 3 July).
Parking charges are to be gradually re-introduced in Dundee, with concessionary prices until September (update 3 July).
Dundee Registrars office is now open to the public for birth registrations and high priority registrations by appointment only (update 29 June)
Play areas and communal equipment, including outdoors gym areas are open in all of our parks and open spaces (update 29 June).
From 29 June our registrars will be accepting & processing paperwork for Marriages & Civil Partnerships (update 24 June)
- Ceremonies can take place outdoors only
- Maximum 8 people with 3 different families
- Notice period of 29 days
FAQs for parents about the re-opening of schools and nurseries (updated 24 June)
As from 29 June 2020 birth registrations will take place in our registrars office by appointment only. We have a list of parents who have contacted us and we will be in touch with an appointment to register the birth of your child. Find out all the details (updated Wed 24 June).
From Monday 22nd June, Baldovie and Riverside Household Waste Recycling Centres will re-open to the public. (Updated Fri 19 June).
The phased return of the Grounds Maintenance Scheme will come into place from Monday 1st June. Phase 1 will include: Garden maintenance, grass cutting and hedge trimming; Sheltered housing grass cutting; Cemetery grass cutting; Maintenance of grass areas to maintain safe sight lines at road junctions and carriageways; Street weed management; Litter and bin management. Phase 2 (to get under way following the completion of phase 1) will include: Housing grass areas; Parks and open areas maintenance; Wider grounds maintenance. (Updated Mon 25th May).
Household Waste Recycling Centres (HWRCs) will re-open to the public on a restricted basis from Monday 1st June, subject to national guidance from the Scottish Government. The recycling centres will run Monday to Sunday, 9am to 4pm.
Residents are asked to use the facilities for essential purposes only which include general waste, garden waste, wood, metals, rubble, fridges & freezers, and gas cylinders & bottles. Additional information on the restricted service is available. (Mon 25 May).
Free parking has been introduced at all of Dundee City Council’s multi-storey & Shore Terrace surface car park to help key workers. Update (Thurs 23 April).
The council has agreed to suspend new recovery activity for unpaid debts across all council accounts. No enforcement action will be taken regarding domestic and non-domestic tenancies due to unpaid rent payments during this period of disruption.
Cash Office, Customer Service and Benefit Delivery Services are available online, over the telephone or by email only. No face to face delivery of services available (on 30 March)
Community Support Centres are being established. These centres will provide a range of coordinated support to assist people during the crisis, starting on Monday (30 March) with the provision of childcare for key workers and vulnerable children (Fri 27 March).
In relation to cemeteries, Government guidance currently allows funerals to take place with immediate family only present. This means graveside services at any of our cemeteries can only be attended by immediate family. At this time, immediate family are defined by our industry bodies as:
- Partner/Spouse of the deceased
- Children (and their partners) of the deceased
- Parents (or Carers) of the deceased
- Brothers and sisters of the deceased
Your co-operation is appreciated at this difficult time (Wed 25 March)
Household Waste Recycling Centres at Baldovie and Riverside are now closed. Residents are asked to hang on to any bulky waste until the sites reopen and not be tempted to fly tip or burn waste (Tues 24 March)
All play areas and communal equipment, including outdoor gym areas are closed. Parks themselves and green spaces will be open for exercise and should be used in line with Government advice on physical distancing to help prevent the spread of Coronavirus (Tues 24 March)
Free parking has been introduced at all of Dundee City Council’s multi-storey & Shore Terrace surface car park to help key workers (Tues 24 March)
Special arrangements are now in place in all schools and nurseries for vulnerable children and young people and those of key workers (Mon 23 March)
Only emergency or urgent repairs to Council houses are now being made (Mon 23 March)
There are no face to face enquiries/cashier facilities at: East District Housing Office, West District Housing Office & Dundee House. Dundee House still has a cashier service available (Mon 23 March).
All Dundee schools and nurseries close for normal business at the end of the school day (Fri 20 March)
The communal areas in Sheltered Housing complexes are now closed. Sheltered housing residents will continue to be supported via the intercom system and telephone (Fri 20 March)
Brown Street Kennels is closed (Fri 20 March)
All Council operated toilets are closed (Fri 20 March)
All cemetery waiting rooms are closed (Fri 20 March)
The Registrars at 20 City Square is operating by appointment only (Fri 20 March)
5 City Square is closed to the public.
The Blether and Shopper bus services are suspended (Fri 20 March)
All council committee meetings are suspended (Fri 20 March)
All community centres closed (Fri 20 March)
Dundee & Angus Independent Living & Equipment Centre closed to the public (Fri 20 March)
Food waste collections ceased to allow prioritisation of general waste collections. Householders are asked to combine food waste with their general waste rather than presenting their kitchen caddie (Fri 20 March)
The special collection bulky waste service has been temporarily suspended to allow other essential services to be prioritised. We would ask residents to please hang on to any bulky waste until this service is up and running again. Please do not be tempted to fly tip and refrain from burning any waste (Wed 18 March)