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What We Do in Trading Standards

The aim of the Trading Standards service is to ensure a fair and safe trading environment within Dundee and to protect the interests of local consumers and businesses. Trading Standards is responsible for enforcing a wide range of legislation, covering the following subjects -

  • Weights and measures - weighing and measuring equipment "in use for trade" must be tested and verified before use and operate to strict tolerances
  • Pricing - most goods on display for sale must be priced, special rules apply when dealing with sales etc
  • Consumer credit - specific requirements relate to advertising, licensing, documentation etc
  • Safety - All goods on sale to the public must be safe, specific regulations relate to many goods eg toys, fireworks
  • Petroleum & Explosives - Licences for the storage of petroleum and explosives are issued by this Department
  • Under Age Sales - Ensuring goods such as solvents, cigarettes and fireworks are not sold to persons under the appropriate age
  • Fair Trading - Preventing traders from acting unfairly against buyers, including unfair contract terms and the restriction of consumers rights
  • Quality & Environment - Enforcing controls relating to fertilisers, feeding stuffs and pesticides
  • Counterfeiting and trademark issues - From cigarettes, to DVDs and CDs, computer games, clothing, perfume and car parts
  • Consumer Protection from Unfair Trading - Introduced a general ban on unfair trading and means that traders must act in a way that enables the average consumer to make free and informed purchasing decisions. It also outlaws aggressive sales techniques and bans a number of unfair practices that might misinform or mislead consumers

For consumer advice please contact Citizens Advice Consumer Helpline on 08454 040506 http://www.adviceguide.org.uk/scotland/consumer_s.htm

Looking for a Tradesman? Use the Trusted Trader Scheme.

Trusted Trader is based on word of mouth. Before choosing a firm to work in your home look at what previous customers have said about them on the website. All that we ask is that you complete a survey form after you have employed a Trusted Trader.

Find a trusted trader at www.trustedtrader.info or contact 01382 436260

Are you a business looking for advice?

Contact Us

  • by email at trading.standards@dundeecity.gov.uk
  • by phone on 01382 436260
  • by post at Environmental Protection, Environment Department,
    1 Highland Chief Way, Claverhouse Industrial Park, Dundee DD4 9UA Map

Not a Dundee resident or business? Find your local service at www.tradingstandards.gov.uk

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