Online - many services are available 24/7, pay, report, request, submit, forms and find your nearest services.
Email or Telephone - If you have a specific enquiry please use our A to Z. If you cannot find the information you require please complete an enquiry form or email customerservices@dundeecity.gov.uk or call switchboard on 01382 434000. Emergency out of hours telephone numbers are listed below.
24 Hours Automated Payment Line (using debit/credit card) - Call 0845 6026943 (calls charged at local rates) to pay rent, council tax, consolidated debt, non domestic rates, housing benefit overpayment, council invoices and parking penalty charge notices.
In Writing - Customer Services Team, Dundee House, 50 North Lindsay Street, Dundee, DD1 1QE
Deaf / Hard of Hearing - Text 078600 22 8 99 Fax - 01382 434666
| Visit Us - Mon, Tues, Thurs, Fri 8.30am - 5pm and Wed 9.30am - 5pm | ||
|---|---|---|
| All Enquiries | Housing & Council Tax Enquiries | Housing & Council Tax Enquiries |
|
West Housing Office 3 Sinclair Street Dundee DD2 3DA Map
Housing: Tel 307301
Council Tax/Reduction/ Hsg Benefit: Tel 431205 |
East Housing Office 169 Pitkerro Road Dundee DD4 8ES Map
Housing: Tel 307401
Council Tax/Reduction/ Hsg Benefit: Tel 431205 |
|
| Out-of-Hours Emergencies after 5pm, Weekends and Public Holidays | |
|---|---|
| Child Protection (24 Hour) | 01382 307999 |
| Adult Protection (24 Hour) | 01382 434019 |
| Social Work Out of Hours Emergencies | 01382 307964 |
| Antisocial Behaviour Advice (24 Hour) | 0800 1693845 / 01382 307342 |
| Homeless Advice Line (24 Hour) | 0800 6335843 / 01382 432001 |
| Housing Repairs / All Other Emergencies | 01382 434343 |
| Police Non-Emergency / Night Time Noise Team | 101 |
| Police Emergency | 999 |
| NHS 24 | 08454 242424 |
Severe Weather and Emergencies - Essential advice will be available from this website and local radio.
| Wave 102 (102 FM) | BBC Radio Scotland (92-95 FM and 810 MW) |
| Radio Tay FM (96.4 and 102.8) | Radio Tay AM (1161 and 1584) |
Preparing your family for an emergency
This information is provided by the Corporate Services Department
