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Contact Us 24/7 Online or by Email

Online  - Register/sign in to My Dundee for personal information, other services  pay, report, request, submit, and find your nearest services.

Email or Telephone - If you have a specific enquiry please use our A to Z. If you cannot find the information you require please complete an enquiry form  or email customerservices@dundeecity.gov.uk or call switchboard on 01382 434000. Emergency out of hours telephone numbers are listed below.

24 Hours Automated Payment Line (using debit/credit card)  – Call 0845 6026943 (calls charged at local rates) to pay rent, council tax, consolidated debt, non domestic rates, housing benefit overpayment, council invoices and parking penalty charge notices.

Please note: As from 1st April 2014, payment made on a credit card is subject to a 1.5% surcharge.

In Writing - Customer Services Team, Dundee House, 50 North Lindsay Street, Dundee, DD1 1QE

Deaf / Hard of Hearing Text 078600 22 8 99     Fax – 01382 434666

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 Visit Us – Mon, Tues, Thurs, Fri 8.30am – 5pm and Wed 9.30am – 5pm
All Enquiries Housing & Council Tax Enquiries Housing & Council Tax Enquiries
Dundee House
50 North Lindsay St
Dundee DD1 1QE Map
Tel 01382 434000
West Housing Office
3 Sinclair Street
Dundee DD2 3DA Map
Housing: Tel 01382 307301
Council Tax/Reduction/
Hsg Benefit: Tel 01382 431205
East Housing Office
169 Pitkerro Road
Dundee DD4 8ES Map
Housing: Tel 01382 307401
Council Tax/Reduction/
Hsg Benefit: Tel 01382 431205
Out-of-Hours Emergencies after 5pm, Weekends and Public
Holidays (24,  25, & 26 Dec and 1 & 2 Jan)
Child Protection (24 Hour) 01382 307999
Adult Protection (24 Hour) 01382 434019
Social Work Out of Hours Emergencies 01382 307964
Antisocial Behaviour Advice (24 Hour) 0800 1693845 / 01382 307342
Community Safety Wardens (Mon-Fri)
8.30am to midnight, (Sat/Sun) 2.10pm to midnight
01382 436333
Homeless Advice Line (24 Hour) 0800 6335843 / 01382 432001
Housing Repairs / All Other Emergencies 01382 434343
Police Non-Emergency / Night Time Noise Team 101
Emergencies (Police, Ambulance, Fire and Coastguard) 999
NHS 24 111

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Severe Weather and Emergencies – Essential advice will be available from this website and local radio.

Wave 102 (102 FM) BBC Radio Scotland (92-95 FM and 810 MW)
Radio Tay FM (96.4 and 102.8) Radio Tay AM (1161 and 1584)

This information is provided by the Corporate Services Department