Information to Owners

The Council will provide full and clear information on its housing services relating to owners and how the best use can be made of these services.

Written enquiries

Information will be available to individual owners and will comply with the following conditions:

When an owner or owners’ group writes to the Housing Department a full reply will be given within ten working days.
If the information is not readily available an explanation and a likely date for a full reply will be given within five working days.
All letters will name the person who is dealing with the enquiry.
All written information to owners and owners’ groups will be in clear everyday language. This will include standard letters and replies to any enquiries.
The need for translation into another language or format will be identified and acted upon.

Personal enquiries

Meeting individual owners:

Personal enquiries will be dealt with by reception staff at the time of enquiry, or we will offer to arrange an interview with an appropriate member of staff.
When necessary, Housing staff will visit owner occupiers at home at a suitable time. If an owner is out a card will be left, giving the reason for the call, the name of the member of staff and details of how to contact them.
If an owner cannot be in at the time of an agreed visit, they will inform the Housing Department if possible as will a member of staff if they cannot attend at the agreed time.

This information is provided by the Housing Department

Statements: Accessibility / Privacy Statement / FOISA / Terms / Sitemap Conformance: XHTML 1.0 / CSS 2.0 Screen Size: 800 / 1024