Scrutiny Committee - 09/12/2020

At a MEETING of the SCRUTINY COMMITTEE held remotely on 9th December, 2020.

Present:-

BAILIES

COUNCILLORS

Bailie Kevin KEENAN, Convener, in the Chair.

The minute of meeting of this Committee of 18th November, 2020 was held as read.

Unless marked thus * all items stand delegated.

I DECLARATION OF INTEREST

There were no declarations of interest.

II INTERNAL AUDIT REPORTS

There was submitted Report No 318-2020 by the Senior Manager, Internal Audit providing the Committee with a summary of the Internal Audit Reports finalised since the last meeting of this Committee.

The Committee noted the information contained in the report.

III INTERNAL AUDIT REPORTS - SUMMARY OF PROGRESS ON THE IMPLEMENTATION OF RECOMMENDATIONS

There was submitted Report No 319-2020 by the Senior Manager, Internal Audit providing the Committee with an update on the progress in implementing internal audit recommendations previously reported to and agreed by Management.

The Committee noted the information contained in the report.

IV INTERNAL AUDIT PLAN PROGRESS REPORT

There was submitted Report No 320-2020 by the Senior Manager, Internal Audit providing the Committee with an update on the progress towards delivering the 2019/2020 and 2020/2021 Internal Audit Plans.

The Committee noted the information contained in the report.

V DUNDEE INTEGRATION JOINT BOARD 2019/2020 ANNUAL INTERNAL AUDIT REPORT

There was submitted Report No 321-2020 by the Senior Manager, Internal Audit providing the Committee, for information only, the Dundee Integration Joint Board (IJB) 2019/2020 Annual Internal Audit Report.

The Committee noted the contents of the Dundee Integration Joint Board 2019/2020 Annual Internal Audit Report appended to the report.

VI DUNDEE INTEGRATION JOINT BOARD INTERNAL AUDIT REPORT

There was submitted Report No 322-2020 by the Senior Manager, Internal Audit providing the Committee, for information only, the Dundee Integration Joint Board (IJB) Internal Audit Report on Governance Mapping.

The Committee are noted, for assurance purposes, the information contained in the report.

VII DUNDEE INTEGRATION JOINT BOARD INTERNAL AUDIT PLAN 2020/2021

There was submitted Report No 323-2020 by the Senior Manager, Internal Audit providing the Committee, for information only, the Dundee Integration Joint Board (IJB) 2020/2021 Internal Audit Plan.

The Committee noted the contents of the Dundee IJB 2020/2021 Internal Audit Plan.

VIII BI-ANNUAL REPORT ON COMPLAINTS

There was submitted Report No 285-2020 by the Chief Executive reporting on complaints dealt with in the first half of 2020/2021, with comparisons to previous periods, and on action which continued to be taken to learn from complaints.

The Committee:-

(i) noted the key performance indicators on complaints closed between 1st April, 2020 and 30th September, 2020, with trends from previous periods;

(ii) noted examples of the volume of transactions the Council had with customers and citizens as a context for the number of complaints;

(iii) noted examples of how complaints had been used to improve services;

(iv) noted results of the satisfaction survey sent to people who had made complaints in the first half of 2020/2021, with trends from previous periods;

(v) noted examples of compliments received about Council services; and

(vi) noted a summary of complaints about the Council received by and determined by the Scottish Public Services Ombudsman during 2019/2020.

IX CITY AND COUNCIL PLAN MID-YEAR PROGRESS REPORT

On a reference to Article VII of the minute of the Policy and Resources Committee of 7th December, 2020, there was submitted Report No 269-2020 by the Chief Executive providing the Committee with a joint mid-year update on progress with both the City Plan 2017/2026 and the Council Plan 2017/2022.

The Committee, for their interest, noted the progress being made with the City Plan 2017/2026 and the Council Plan 2017/2022.

X LOCAL CODE OF CORPORATE GOVERNANCE

There was submitted Report No 158-2020 by the Executive Director of Corporate Services presenting the Council's Local Code of Corporate Governance to the Committee.

The Committee:-

(i) approved the annual compliance review and updated Local Code of Corporate Governance as detailed in Appendix 1 of the report;

(ii) noted the progress against the 2019/2020 improvement action plan in Appendix 2 of the report;

(iii) approved the areas for improvements listed in Appendix 3 of the report for 2020/2021;

(iv) noted the progress against the seven core principles of good governance from the CIPFA/SOLACE Delivering Good Governance in Local Government Framework (2016) listed in Appendix 4 of the report; and

(v) noted the impact of the coronavirus pandemic on the Councils governance arrangements as detailed in paragraphs 5.5 and 5.6 of the report.

Kevin KEENAN, Convener.