Planned Major Improvements and Repairs

When we carry out planned major improvements and repairs

We will:

  • Give you 3 years’ notice before we carry out major improvements or repairs, followed by detailed information about the work.
  • Give you dates that we expect major projects to start at least 2 weeks before work begins.
  • Give you dates when work will start to your home.
  • Give you a guide to the amount of work that will take place including the level of disruption expected.
  • Give you the name of a contact person in the Housing Department.
  • Give you an emergency contact number for use outwith office hours.
  • Advise you of any major Housing works that are programmed in the area that you live.
  • Give you, on request and where available, guarantees for work carried out, where transferable.
  • Ensure all works are carried out and completed to the highest standard.
  • Respect your privacy and take all necessary steps to ensure the security of your home and a safe working environment whilst works are going on.

When we suggest improvements

We will make sure that:

  • Opportunities for the improvement of mutually owned property are discussed with owners e.g. controlled entry where grant funding may be available.
  • We explore the possibility of contributing to owners’ initiatives in blocks where they live, e.g. controlled entry installation.

Major Regeneration

We recognise that owners are:

  • Key stakeholders in neighbourhoods throughout the City and have an opportunity to play a full part in sustaining the neighbourhoods they live in.  This includes involvement in major regeneration projects which may affect owners as well as tenants.