Missed Bins
Wheelie and General Waste Euro Bins we know we've missed
Thursday 23rd April - Grey Bin
Streets Affected:
- Clepington Road
Reason:
Building works or road closures
Details:
Where it is known to the council that service disruption may occur, e.g. in areas where building works, road repairs etc. are scheduled and/or full vehicular access to a particular area is to be temporarily compromised, then an appropriate service provision is developed for use during this period. This may mean bins being emptied only when access can be permitted and not on the scheduled day of collection.
Thursday 23rd April - Grey Bin
Streets Affected:
- Blake Place
Details:
crew to return Friday to complete
Thursday 23rd April - Grey Bin
Streets Affected:
- Blake Avenue
- Blake Street
Details:
crew will return Friday to complete
Thursday 23rd April - Burgundy Bin
Streets Affected:
- Adam Crescent
- Adam Drive
- Baldragon Court
- Baldragon View
- Brackens Road
- Bradbury Street
- Burrelton Gardens
- Clunie Gardens
- Collace Crescent
- Cox Gardens
- Cox Street
- Drumlithie Place
- Dunavon Gardens
- Fairlie Court
- Fairlie Terrace
- Garvock Place
- Gauldie Court
- Gauldie Crescent
- Gauldie Place
- Gauldie Road
- Gauldie Terrace
- Gorrie Terrace
- Inchyra Place
- Kettins Terrace
- Kinclaven Drive
- Kinneff Crescent
- Kinnettles Terrace
- Kinrossie Terrace
- Laird Street
- Logan Crescent
- Logan Terrace
- Macalpine Place
- Macalpine Road
- Macalpine Street
- Mclean Place
- Mclean Street
- Mcnaughton Gardens
- Mcnaughton Road
- Newall Avenue
- Newall Drive
- Newall Terrace
- Pitroddie Gardens
- Rannochmoor Gardens
- Sidlaw Court
- St Leonard Place
- St Leonard Road
- St Leonard Terrace
- St Leonard Way
- St Martin Avenue
- St Martin Crescent
- St Martin Drive
- St Marys Road
- Strathmartine Road
- Symers Street
- Thoms Close
Details:
Presentation heavy vehicle packed out Crew to complete Tuesday Route Wednesday
Thursday 23rd April - Food Waste
Streets Affected:
- Clepington Road
- Macnabb Place
- Macnabb Street
- Milner Street
- Pitkerro Road
Reason:
Vehicle Breakdown
Details:
In the event of a missed collection due to unforeseen circumstances i.e. crews running late due to vehicle breakdown, the route will be completed as soon as practicable. This may mean bins may not be emptied until the following day.
Thursday 23rd April - Shared Refuse Bin
Streets Affected:
- Clepington Road
Reason:
Building works or road closures
Details:
Where it is known to the council that service disruption may occur, e.g. in areas where building works, road repairs etc. are scheduled and/or full vehicular access to a particular area is to be temporarily compromised, then an appropriate service provision is developed for use during this period. This may mean bins being emptied only when access can be permitted and not on the scheduled day of collection.
Households should leave any unemptied bins at the collection point until the end of the collection day at 3.30pm.
Reports of missed bins will only be accepted and logged after the end of the collection day from 3.45pm. This is to allow time for the missed streets to be updated in the section above.
If your bin has been tagged with an advisory notice you will not be able to report this as a missed bin.
Report a missed collection or collection problem
If a collection is missed due to vehicle access problems (such as building works or road closures), crews will make two further attempts over the following two working days. If access is restricted on both further occasions, then the collection must wait until the next scheduled collection day.
Where crews are running behind (for example, due to a vehicle breakdown), the route will be completed as soon as possible. This may mean your bin will not be emptied until the following day.
Returning for recycling collections will be scheduled for the most appropriate day and time depending on service availability (this may not always be possible on the following day).
If refuse or recycling bins have not been emptied because they were presented late or in the incorrect location, households are asked to wait until the next scheduled collection before they are emptied. In these circumstances, households will be required to return the bins to their usual storage location until the next collection.
Our collection vehicles are fitted with external CCTV cameras. If a report is received of a missed bin, footage from these cameras may be reviewed to confirm that the bin was presented for collection in time for the collection vehicle arriving.