National Entitlement Card - How to Apply or Replace

National Entitlement Card - How to Apply or Replace container

National Entitlement Card - How to Apply or Replace content

Please note that if you have applied online it may take a few weeks for your application to be processed. You can track the progress of your application at, using the 'Your NEC' button.
Once it has been approved, your card will be dispatched in the post within 1 to 2 working days.
Your Local Authority will not be able to deal with enquiries for applications submitted online.  

Online services

You can access the following services:

  • apply for a new under 22s bus pass
  • apply for a new over 60s bus pass
  • apply for a Young Scot card
  • apply for a new disabled bus pass
  • request a photo update
  • request a replacement card
  • apply to renew an expired / expiring card

on the website.

It is quick and easy way for Scottish residents to apply, replace or renew a National Entitlement Card online. You will be guided through the application process and you will be asked to provide proofs so we can confirm your details.

Please find step-by-step instructions on how to apply for a NEC and free bus travel through

Once your application has been processed your NEC will be delivered to your home address.

Other ways to apply

Young people who are currently aged 16 or over and already have an active NEC or Young Scot NEC can add free bus travel to their existing cards using the Transport Scot Pass Collect app. 

Instructions of how to download and use the app are available on the Transport Scotland website.

If you are unable to apply online, you can download and complete an application form and email it to together with copies of supporting documents.

Young people under 16 years old who want to apply for the young’s person free bus travel scheme and cannot apply online can collect and fill an application form from their schools. A parental approval will be needed for the free bus travel to be enabled to the card.

If you are in any doubt or need help applying for your NEC assistance can be provided by Dundee City Council Customer Services, Dundee House, 50 North Lindsay Street, Dundee. Please email or phone 01382 433267.

If you are a BSL user please visit ContactScotland to connect to an online interpreter using the Video Relay Service (VRS).

NCT002 Mental Health Certificates and NCT003 Epilepsy Certificates for the national travel concession are available to download for completion by authorised persons and should be submitted with the rest of your proofs.

If you would like further information about the Dundee National Entitlement Card or have any comments which you would like to make, email or complete the form.

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