National Entitlement Card - How to Apply or Replace

National Entitlement Card - How to Apply or Replace container

National Entitlement Card - How to Apply or Replace content

You can apply for or replace your National Entitlement Card online using the following link. You will need to provide proofs for your Dundee National Entitlement Card so that we can confirm your details. You can check below to see what proofs you will require. If you are applying for the national travel concession you may require additional proofs.

Apply now for your NEC in one of these simple ways:

Apply Online

The link will take you to an external website called It is a quick and easy way for Scottish residents to apply or replace a National Entitlement Card online.

This is for

  • Over 60s bus pass
  • Disabled concessionary travel
  • Young Scot NEC cards
  • Other types following soon

You will be guided through the application process online. You will be asked to provide proofs as part of this process.

Completing an application form

If you cannot apply online or would prefer you can print off and complete this application form and email it to

Apply in person

If you are in any doubt please call 01382 433267 Customer Services, inform staff you wish to apply for a National Entitlement Card and give them your name and address. They will advise what documentation you should bring with you as proof for your card.

If you are a BSL user please visit ContactScotland to connect to an online interpreter using the Video Relay Service (VRS).

Acceptable Proofs

A complete list of acceptable proofs is available here.

NCT002 Mental Health Certificates and NCT003 Epilepsy Certificates for the national travel concession are available to download for completion by authorised persons and should be submitted with the rest of your proofs.


Once your application has been processed your NEC will be delivered to your home address.

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National Entitlement Card