Changes to Cash Services

Changes to Cash Services  Image

Changes to the City Council’s cashier service are to be introduced from next month.

The new service delivery model introduces a community-based approach designed to better meet customer needs, as well as bringing benefits to local businesses and the environment.

During the Covid-19 pandemic, behaviours have changed and people have moved to alternative forms of payment. The number of cash transactions with the Council has reduced by around 90% in three years.

The new plans, effective from April 1, will see the cash counter services at Dundee House and East Housing Office close.

Customers who wish to continue using cash for transactions with the Council will be able to do so at Paypoint outlets and Post Offices which are located within local convenience stores in their communities, saving them journeys into the city centre and transport or parking costs.

Direct Debit, electronic and telephone payment channels will also continue to be available for all payments and charges. These have proved exceptionally popular with customers during the pandemic, providing convenience and flexibility, as well as safety.

Dundee City Council Finance Spokesperson Councillor Willie Sawers said: “There are many ways that people can transact with the Council, including suitable alternatives for residents who wish to retain cash as their preferred payment option within their local neighbourhoods.

“Local convenience stores and post offices have been popular destinations for Dundee people to receive essential services and invaluable community support during the pandemic, with many using their counter services to make their payments to the council as well as to access funds.

“However, it has been very noticeable that electronic and telephone channels have been the most chosen method of making payments to the council which also benefits customers by not needing to make a trip into the city centre.”

Other benefits of the new arrangements include:

•           increased patronage and income for local business

•           positive impact on carbon footprint through reduction in travel

•           efficiency benefits to the Council.

As a result of the changes alternative uses for the former cash collection services area in Dundee House will be considered.

The latest information on how to make a payment to the council can be found on the Dundee City Council website.

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