The Housing Benefit Award Accuracy Initiative (HBAAI) was initiated by the Department for Works and Pensions in 2020 and from 2022 onwards it has been mandatory for all local authorities to carry out full claim reviews in respect of Housing Benefit claims.
This means that we need to contact customers to review the information that we have used to assess your entitlement to Housing Benefit (your household circumstances; your rent; and your income and capital). We need to confirm that this information is up to date and accurate to ensure that you are receiving your correct entitlement to Housing Benefit.
If you have received a letter regarding HBAAI, there are a number of ways you can complete this:
You can complete the online form using the button below. You will be able to upload any additional evidence that is required. Note - you should only complete this form if you have received a letter regarding HBAAI and not for any other purpose.
Before you start you will need to have the following to hand:
- Your National Insurance Number
- Your claim reference details
- Full details of your income and capital
If you are unable to use the online form you can complete the paper form that was enclosed with your letter and return it to the following address -
Benefit Delivery Team
Dundee House
50 North Lindsay Street
Dundee
DD1 1QE
You can speak to a member of staff by dialling direct on 01382 434095. Our staff can help you complete the form over the phone; and can also answer any queries or concerns you have regarding the scheme.