Complaints to the Council

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Dundee City Council's Complaints Procedure

Many Council officers are focusing on delivering priority services during the coronavirus outbreak and working away from offices. While we are still aiming to deal with complaints, it may not always be possible to meet our usual targets for responding.


Dundee City Council is committed to providing high-quality customer services.

We value complaints and use information learned from them to help us improve our services.

If something goes wrong or you are dissatisfied with our services, please tell us.  This page describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.

David R. Martin
Chief Executive


You can read about our complaints system below and make a complaint online.

Submit a complaint

Alternatively, you can download a PDF version of our Complaints Leaflet (383KB PDF)