Customer Services Delivery

If you have a specific enquiry you can use the Search bar above, or use our A to Z. 

Report an issue / Submit a request

Sign up for MyDundee and log into your account, here you can quickly and easily complete a number of forms to manage your personal information, for example pay council tax, report a missed bin collection or apply for residents parking permits.  

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Please use our A to Z to locate the service you require and the relevant telephone number.  This will allow us to deal with your enquiry promptly.  If you can’t find the number you require, please call our switchboard on 01382 434000.

From 1 April 2023 Customer Services will no longer provide a face-to-face service for enquiries at Dundee House, East & West District Housing Offices. If there is an enquiry, transaction or request you can carry out on MyAccount, we would urge you to do so.

A reduced face to face appointment service will be available at the Box Office, 16 City Square. This can be booked using our Appointment System. If your query is about Council Tax or Benefits please phone 01382 431205 to speak to an advisor.

Emergency out of hours telephone numbers are listed below. 

• Child Protection (24 Hour), Tel 01382 307999
• Adult Protection (24 Hour), Tel 01382 434019
• Social Work Out of Hours Emergencies, Tel 01382 307964
• Antisocial Behaviour Automated Service, Tel 01382 307366
• Community Safety Wardens (Mon-Fri) 8.30am to midnight, (Sat/Sun) 2.10pm to midnight, Tel 01382 436333
• Homeless Advice Line (24 Hour), Tel 0800 6335843 / 01382 432001
• Housing Repairs / All Other Emergencies, Tel 01382 434343
• Police Non-Emergency, Tel 101
• Emergencies (Police, Ambulance, Fire and Coastguard), Tel 999
• NHS 24, Tel 111