Accessibility Statement

Accessibility statement for Dundee City Council. This accessibility statement applies to 

This website is run by Dundee City Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to: 

  1. Choose to view the website using high contrast colours 
  2. Choose to view the website using a dyslexia friendly font 
  3. Change colours, contrast levels and fonts 
  4. Zoom in up to 300% without the text spilling off the screen 
  5. Navigate most of the website using just a keyboard
  6. Navigate most of the website using speech recognition software 
  7. Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover) 

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We know some parts of this website are not fully accessible: 

Most older non HTML documents are not fully accessible to screen reader software.

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact Customer Service via this webform.

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Customer Service via this webform

Enforcement procedure 

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).  

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Contacting us by phone or visiting us in person 

Dundee City Council uses Neatebox which allows customers with specific accessibility requirements to request visits to Dundee House.

Technical information about this website's accessibility 

Dundee City Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance Status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliances and exemptions listed below.  

Unless planned resolution target date is specifically stated against an item, we are working routinely with content creators and application suppliers to address all issues and to fully comply with WCAG 2.1 AA as soon as possible.

Non-accessible content 

Some PDF documents do not have the language specified. This fails success criteria 3.1.1 language of page. 

Some PDF documents do not contain bookmarks, this fails success criteria 1.3.1 info and relationships.

Some PDF documents do not contain a page title. This fails success criteria 2.4.2 Page Titled. 

The bin day calendars rely on visual perception of shape and colour to understand your bin day. This fails success criteria 1.3.3 sensory characteristics. 

Online forms do not provide information on the structure of the components to help you navigate, such as headings. This fails success criteria 1.3.1 info and relationships. 

What we're doing to improve accessibility 

We test the accessibility of our website  on an ongoing basis using SiteImprove. The SiteImprove Report is normally reviewed on a weekly basis.  

We test ad-hoc pages and multi-page forms using the Siteimprove web browser plugin for Google Chrome.  

We test the website using Voiceover on Mac OS. The testing is carried out on a Macbook pro laptop with 16 inch screen. 

Preparation of this accessibility statement 

This statement was prepared on 07/02/2022. It was last reviewed on 07/02/2022.  

This website accessibility report was last reviewed on 07/02/2022.  

The review was carried out by Dundee City Council staff.  

SiteImprove Accessibility score:


  •  Level A 100% 
  • Level AA 100% 
  • Level AAA 98.5% 

WAI-ARIA authoring practices 100% 

Accessibility best practices 98.2%