We have a statutory obligation to service all our gas appliances annually. If you have a gas appliance such as a gas boiler or fire supplied by the council, we will require access once a year to service it. You will receive a letter in advance of your due service. If you would like to make a specific appointment please call the Customer Service Team on 01382 434343 to make the arrangement. We will organise this at your convenience. If you make an appointment with us and need to change it, just call us on 01382434343 and we will change it for you.
It is extremely important that you get your service done. Not only does it reduce the risk of a breakdown and the inconvenience that this can cause you, it also gives you peace of mind that your appliance has had an annual safety check. Unserviced appliances can generate carbon monoxide fumes that are dangerous to the occupants. We reserve the right to obtain access to your home if we are unable to undertake a gas safety check of your appliance after several attempts to arrange this with you.
If you have any concerns about your gas appliance/s at any time, please call the Customer Service team, Tel: 01382 434343, who will arrange for an inspection.
If you smell gas you should contact Transco on 0800 111 999.