Housing Options in Dundee - Homeless Standards

Housing Options in Dundee - Homeless Standards container

Housing Options in Dundee - Homeless Standards content

Our commitment:

To ensure that you have equal and open access to our homeless services.

We will:

  • Provide a 24 hour, 7 day a week service for advice and assistance for you if you are homeless or threatened with homelessness within the next two months.
  • Offer you an interview (with an officer of the same sex if requested) within 3 working days.
  • Arrange a translation service for you if English is not your first language.
  • Listen to you with empathy, sympathy, understanding and be non-judgemental.
  • Have up to date information on outside agencies that can offer financial or legal advice, or support or care packages that may help you sustain your tenancy.
  • Maintain contact with you and keep you advised of the progress of your homeless application.
  • Complete investigations within 28 days of your application.

If we have to place you in temporary accommodation we will make sure that:

  • If you are 'roofless', arrange suitable temporary accommodation for you and provide transport to that accommodation, if necessary.
  • It is of a suitable size and is in a reasonable and clean condition.
  • We only use B&B accommodation for families in an emergency.

If you are unhappy with a decision that we make you can ask for a review of the decision:

  • Requests should be made in writing within 21 days.
  • You can do this yourself or get a friend or advice agency to help you.
  • We will notify you of the final decision, in writing within 7 days.