Privacy statement for The Sheltered Housing Service content
Who we are:
Dundee City Council is a local authority established under the Local Government etc. (Scotland) Act 1994. Its head office is located at City Square, Dundee, DD1 3BY and you can contact our Data Protection Officer by post at this address, by email at: firstname.lastname@example.org, and by telephone on 01382 434206.
Why do we need your personal information and what do we do with it?
You are giving us your personal information to allow us to help design a support plan to fully meet your needs and to ensure that the sheltered service you receive is, therefore, tailored to your individual requirements.
We also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records.
Legal basis for using your information:
We provide these services to you as part of our statutory function as your local authority. You can find more details of our role on our website. Processing your personal information is necessary for the performance of a task carried out in the public interest by the council.
If you do not provide us with the information we have asked for then we will not be able to provide this service to you.
We also need to process more sensitive personal information about you for purposes of the provision of social care and the management of health and social care systems and services.
Who do we share your information with?
We will share information with other council services such as Health and Social Care Partnership, the Social Care Response Service, as well as other professional and statutory bodies such as Police Scotland; Scottish Fire and Rescue Service and the Care Inspectorate.
How long do we keep your information for?
We only keep your personal information for the minimum period amount of time necessary. Sometimes this time period is set out in the law, but in most cases it is based on the business need.
All data gathered as part of the delivery of your housing support service within sheltered housing, such as Support Plans, Event Forms, Incident Report, Contact Sheets will be deleted as per the requirements of the Care Inspectorate, the regulatory body for the Housing Support Service.
Your rights under data protection law:
- access to your information – you have the right to request a copy of the personal information that we hold about you.
- correcting your information – we want to make sure that your personal information is accurate, complete and up to date. Therefore you may ask us to correct any personal information about you that you believe does not meet these standards.
- Deletion of your information – you have the right to ask us to delete personal information about you where:
- you think that we no longer need to hold the information for the purposes for which it was originally obtained
- we are using that information with your consent and you have withdrawn your consent
- you have a genuine objection to our use of your personal information
- our use of your personal information is contrary to law or our other legal obligations.
Objecting to how we may use your information – You have the right at any time to tell us to stop using your personal information for direct marketing purposes.
Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information. This right might also apply if we no longer have a basis for using your personal information but you don't want us to delete the data. Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Withdrawing consent to use your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
Please contact us as stated above if you wish to exercise any of these rights.
Information you have given us about other people:
If you have provided anyone else’s details on this form, please make sure that you have told them that you have given their information to Dundee City Council. We will only use this information to contact them in an emergency in relation to the delivery of the housing support service. If they want any more information on how we will use their information they can visit our webpage or email email@example.com.
We aim to directly resolve all complaints about how we handle personal information. However, you also have the right to lodge a complaint with the Information Commissioner's Office, who can be contacted by post at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. By phone on 0303 123 1113 (local rate) or 01625 545 745. Visit their website for more information at https://ico.org.uk/concerns
For more details on how we process your personal information view our privacy statement. If you do not have access to the internet you can contact us via telephone to request hard copies of our documents.