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A confirmation screen at the end of the transaction will indicate whether or not your payment was successful. You will be given a unique reference with which we can trace your payment.

If you experience difficulty, please contact the Customer Services Team on 434800 or email onlinepayments@dundeecity.gov.uk. Please give details of your customer reference or account number and the date and time the problem occurred.

You may find the following information useful:

Service	Format of Reference Numbers	Example
Council Tax	Fourteen digits, beginning with a '6' or twelve digits, beginning with a '6'	61234567890905 612345678909
Community Charge	Thirteen digits, beginning with a '3'	3012345678909
Housing Rents	Seven digits	7654321
Parking Fines	Ten characters, beginning with two letters followed by seven numbers, followed by one last character, either a number or letter	DD1234567X
Non Domestic Rates	Twelve digits, beginning with a '7'	704293302896
Sundry Debt Invoice	Ten characters, beginning with three letters followed by seven numbers	XYZ1234567
Housing Benefit Overpayments	Eight digits beginning with an '8'	87654321
Consolidated Revenues Debt	Thirteen digits beginning with a '9'	9012345678901

 

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