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Customer Services Team

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The Corporate Customer Services Team based on Floor 2 within Tayside House, is a new approach to ensure that the customers of Dundee City Council receive the same quality of service however they choose to get in touch.

The team is delivering services on behalf of different departments within the Council in a new and innovative manner. Customers can drop into Tayside House and have their enquiry dealt with by an experienced Adviser or alternatively call our new Contact Centre and speak to someone who can channel their query in the most efficient way.

Currently the team handle the services outlined below, but there are plans underway to expand this considerably making this team the main gateway to all Council services in the future.

National Entitlement Card Management (Smartcard) - lost or stolen passes can be dealt with immediately, as well as new applications
CLARENCE - for all street lighting, bus shelters, traffic lights and roads enquiries
Winter Maintenance enquiries - gritting of all adopted roads and refills for grit boxes
Parking Bay Permits
Skip (37KB PDF) / Scaffold (41KB PDF) / Vehicle Access (37KB PDF) permit applications
Planning and Building Control application packs
Monthly Parking Permits
School Clothing Grant applications
Free School Meals applications
Education Maintenance Allowance applications
School Placement Request applications
Job Application packs (currently Education Department only)
Rapid Response Team enquiries - any fly tipping or public health concerns along with graffiti issues
Leisure and Communities "Leisure Active" passes - join in the activities on offer at all the Council's leisure facilities
Leisure and Communities Concession Passes
Leisure and Communities Fishing/Bowling permits
Leisure and Communities Allotment permits
Disability Bus Passes and Taxicard applications
Corporate Complaints/Helpline

Contact the team in the following ways:-
Tel: 01382 433558, Fax: 01382 433060, Minicom: 01382 433310
Letter: Floor 2, Tayside House, 28 Crichton Street, Dundee, DD1 3RB Map
Email: customerservices@dundeecity.gov.uk

We look forward to resolving your enquiry

This information is provided by the Support Services Department