A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Customer Services Team

The Corporate Customer Services Team based in Dundee House, is a new approach to ensure that the customers of Dundee City Council receive the same quality of service however they choose to get in touch.

The team is delivering services on behalf of different departments within the Council in a new and innovative manner. Customers can drop into Dundee House and have their enquiry dealt with by an experienced Adviser or alternatively call our new Contact Centre and speak to someone who can channel their query in the most efficient way.

Currently the team handle the services outlined below, but there are plans underway to expand this considerably making this team the main gateway to all Council services in the future.

National Entitlement Card Management (Smartcard) - lost or stolen passes can be dealt with immediately, as well as new applications
CLARENCE - for all street lighting, bus shelters, traffic lights and roads enquiries
Winter Maintenance enquiries - gritting of all adopted roads and refills for grit boxes
Parking Bay Permits
Skip (37KB PDF) / Scaffold (41KB PDF) / Vehicle Access (37KB PDF) permit applications
Planning and Building Control application packs
Monthly Parking Permits
School Clothing Grant applications
Free School Meals applications
Education Maintenance Allowance applications
School Placement Request applications
Rapid Response Team enquiries - any fly tipping or public health concerns along with graffiti issues
Concession Passes
Fishing/Bowling permits
Allotment permits
Disability Bus Passes and Taxicard applications
Corporate Complaints/Helpline
Compliment the Council - Submit a compliment about the services we deliver

Contact the team in the following ways:-
Tel: 01382 433558
Letter: Dundee House, 50 North Lindsay Street, Dundee, DD1 1QE Map
Email: customerservices@dundeecity.gov.uk

We look forward to resolving your enquiry

This information is provided by the Support Services Department