Penalty Charge Notices content Pay Penalty Charge Notice The penalty charge must be paid within 28 days of issue. If the penalty charge is paid before the end of the 14 day discount period, the amount is discounted by 50%. N.B. If payment is made by post, please allow for postal delays. If the penalty charge notice is not paid within 28 days, a ‘Notice to Owner’ document will be issued to the registered keeper of the vehicle.The Notice to Owner will contain details on how to make a formal representation objecting to this Penalty Charge Notice. Ways to PayOnline Pay Penalty Charge Notice Automated Telephone Service Telephone: 0845 602 6943 A 24-hour automated telephone payment line is available (Calls are charged at a local rate). You will need to have your Penalty Charge Notice reference number, and credit or debit card available when you call. You will be told that your payment has been authorised and you will be given an authorisation code as confirmation. N.B. Payment by this method will not be available until 24 hours after the notice is issued. By Post Make your crossed cheque or postal order payable to Dundee City Council, write the Penalty Charge Notice number on the reverse (to avoid error) and attach your Penalty Charge Notice to your cheque or postal order. All postal payments must be sent to: Dundee City CouncilPO Box 217Dundee DD1 1LS N.B. A receipt will not be issued unless a stamped addressed envelope is provided In Person Dundee City CouncilCashiers Ground FloorDundee House50 North Lindsay StreetDundee DD1 1LS (Monday to Friday, 9am to 5pm) Challenges and EnquiriesOnlinePenalty Charge Notice Appeal Portal N.B. This portal will allow you to make an informal challenge. Formal challenges must be made in writing after receipt of a ‘Notice to Owner’ document. In Writing Dundee City CouncilPO Box 217Dundee DD1 1LS Email: firstname.lastname@example.org N.B. If your challenge/enquiry is received after 14 days, you will lose the opportunity to pay at the reduced charge.