Officers investigate these complaints to determine if a statutory nuisance exists. A statutory nuisance is defined as;
"Any premises in such a state as to be prejudicial to health or a nuisance and, in addition, unsatisfactory conditions relating to animals, smoke, fumes, gases, steam, smell and accumulations or deposits which are prejudicial to health."
In other words, it's where the Council is satisfied that the state of affairs are so bad that it warrants the Council taking formal action to rectify the situation.
Where such a nuisance exists, officers have powers to serve notice requiring the nuisance to be abated. Failure to comply with a notice may result in the Council issuing a Fixed Penalty Notice (either to householders or commerce). The Fixed Penalty Notice is not an alternative to dealing with the problem at hand and does not remove the obligation to comply with the notice. In addition, the Council can elect to carry out the work in default (and recover costs), refer the matter to the Procurator Fiscal, or both.
Some examples of complaints investigated are:
Tel: 01382 433710 Option 4
Dundee City Council
5 City Square,
Dundee, DD1 3BA