Homeless Services Unit

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Homeless Services Unit content

Homeless Services Unit
East District Housing Ofice
169 Pitkerro Road
Dundee DD4 8ES
Tel: 01382 432001 (24hrs)

What is the Homeless Services Unit?
The Homeless Services Unit is the main reception point in Dundee for all homeless or potentially homeless clients. We can provide an advice and information service to anyone finding themselves homeless or threatened with homelessness and will do our best to find suitable temporary accommodation if it is required. Such accommodation is dependent on the individual needs and circumstances of a person together with the accommodation that is available. If you call at the Homeless Services Unit you will be interviewed by a Homeless Prevention Officer.

What happens?
You will be interviewed by a Homeless Prevention Officer to assess your current situation. You will have to answer a number of standard questions and we will help you to complete a Homeless Person's application form, if necessary. Depending on the outcome of the interview, we may arrange accommodation within our own service or make a referral on your behalf to another organisation in the city. If we arrange accommodation through another organisation you may have to pay a service charge. This will be explained to you at your interview.

Where is the Homeless Services Unit?
The Homeless services Unit is at in the East District Housing Office, 169 Pitkerro Road, Dundee DD4 8ES. Bus routes that pass near to the office are National Express numbers 15 and 17.

When is the Homeless Service available?
The Homeless Service is available 24 hours a day all year round. Homeless officers are only available during normal working hours and an appointment will usually be necessary. However, we do accept emergency admissions both during normal working hours and outwith normal working hours.

How do I contact the Homeless Services Unit?
The Homeless Services Unit can be contacted by telephone on 01382 432001, 24 hours a day. You can also phone the Homeless Advice Line on 0800 633 5843 for information and advice.

You can also visit the East District Housing Office in person to either make an appointment or present as homeless on an emergency basis. If you do not have an appointment, you may have to wait to see a member of staff but you will be interviewed as quickly as possible.