Digital and Customer Services
Housing Benefit - Under Occupancy
If you live in a council or housing association property and claim Housing Benefit, your entitlement may be reduced if your home is considered too large for you. The use of size criteria for under occupation is widely known as 'the bedroom tax', although it is a reduction of benefit rather than a tax we issue bills for.
Welfare Rights
The Welfare Rights Service is now part of Dundee City Council's Advice Services.
Please telephone 01382 431188 and select the correct service as detailed:
For Scottish Welfare Fund press 1
For Council Advice Services (including Welfare Rights) press 2
For DEEAP Energy Advice press 3
Customer Services Delivery
You can do most things online. Please visit my.Dundeecity.gov.uk for a list of forms, services and online processes. Staff are available to assist during office hours.
For citizens unable to access online services, a reduced face-to-face service will be available for a number of our services by appointment only at Dundee House, 50 North Lindsay Street.
Fishing Permits
Permits are required for the Tay Estuary at Dundee if you intend to catch salmon and sea trout. The permit costs £28.75 per year and applies to all the estuary shoreline between Invergowrie Burn and the Dighty Water at Barnhill. The fishing season runs from 15th January to 15th October each year. The permits do not apply to the Port Authority area which extends eastwards from the Tay Road Bridge to the Stannergate.
Energy Advice
URGENT RTS Switchover Update (11th August 2025 latest update )
Customer Services Team
You can do most things online. Please visit my.dundeecity.gov.uk for a list of forms, services and online processes. Staff are available to assist during office hours.
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