Customer Charter

Customer Charter container

Customer Charter content

Customer Charter graphic

We will:-

  • be open and honest and explain our decisions
  • deal with your enquiry promptly and explain reasons for any delay
  • provide choices around how you access our services
  • give you the information you need about our services
  • listen to what you have to say
  • treat you with respect and courtesy
  • aim to get things right first time
  • apologise to you when we get things wrong and then put things right