Welfare Rights - Update

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Millions of pounds extra for Dundee Residents

Over £12 million pounds has been put in the pockets of Dundonians thanks to a specialist financial advice service.

In the last 12 months the Macmillan Welfare Benefits Service in Dundee has helped more than 1200 patients, carers and families across the city. By co-locating in health settings advisers from Council Advice Services part funded by Macmillan Cancer Support have put £2.6 million into the pockets of patients with cancer in the last 12 months.

Since 2015 Council Advice Services in partnership with our voluntary sector partners have been making major inroads into co-locating welfare rights advisers alongside GPs, nurses and specialists in various health settings across Dundee.

Two main areas of development have been within the Cancer Oncology clinics at Ninewells Hospital and in 9 GP locations across Dundee.

Advisers in health care settings provide value for money, deliver both integrated and person centred care, tackle health inequalities and can improve the health and well-being of patients. By addressing people’s financial issues advisers can have a positive impact on patients’ health and well-being.

We know that by working directly with the NHS has produced real benefits for patient health which resulted in: lower stress and anxiety, better sleeping patterns, more effective use of medication, smoking cessation, and improved diet and levels of physical activity.

Major stigma and embarrassment can still persist for individuals in terms of seeking help at an earlier stage prior to crisis point. Having advisers co-located in health settings makes seeking advice easier since often their GP or health professional is the first person with whom they disclose the financial issues connected with their condition.

Co-located advisers quickly become a part of the healthcare offering, providing advice in a trusted environment with little or no stigma attached to attending appointments.

Contact Us

Email: welfare.rights@dundeecity.gov.uk(br> Phone: 01382 431188 (option 2) (Advice Line Monday to Friday 9.30am - 4.30pm)

Council Advice Services, Corporate Services Department,
Floor 3, Dundee House, 50 North Lindsay Street,
Dundee DD1 1FA