From March 2020 Dundee City Council will be charging for the collection of garden waste (brown) bins from domestic properties. Any residents wishing to continue to use the garden waste collection service will be required to purchase a permit at a cost of £35 per bin per year. Residents are being notified of this change from early November, with social media and news releases on going until the service launches in March. Downloads Terms and Conditions (986KB MS Word doc) Permit Ordering Permit Status & Replacement Ordering Order a 330 litre Composting Bin Why is the charge being introduced? As garden waste collection is not a statutory service, and with reducing budgets and increasing costs, the Council can no longer afford to provide the service for free. In order to maintain the garden waste collections it is therefore necessary to introduce a charge to cover the cost of providing this service. There is no obligation to make use of the chargeable service and residents can continue to dispose of garden waste free of charge at the Household Waste Recycling Centres (HWRC’s) at Baldovie and Riverside. When does the charge start?The charge comes into effect from March 2020. Until then, all garden waste collections remain free. What will the charge be?£35 per bin per year. How many collections does a resident get for £35 payment?The £35 payment entitles residents to fortnightly collections from March to November each year from March 2020. What period does this cover?The annual charge covers all collections from March to November each year. There are no collections during the period December – February. How will the payment be billed and collected? Householders will be requested to make an annual payment either online or by telephone. Cash payments can also be made at Dundee House. Letters will be sent to all residents approximately 3-4 months prior to the start of the charging period. This letter will advise them of how to register for the service, how to make payment, what to do if they have multiple bins and how they can arrange for bins to be removed if they do not wish to participate. Registration should be done online wherever possible, online facilities are available at East & West District Offices, libraries & Community Centres. Registration can also be done over the telephone or in person at Dundee house, Payment can be made via the secure website using their debit or credit card, over the phone or in person at Dundee House. The current model does not offer the ability for people to pay this charge in instalments and this is consistent with existing arrangements for similar charges e.g. special collections. At present we have no plans to introduce rolling year charging, with residents being required to pay the annual charge for the full year regardless of when they join the service. What are the registration arrangements?Full details of the registration periods and deadlines will be publicised in due course. Residents will be directed to register and make payment either online, over the phone or in person. Once payment has been made, residents will receive notification of their registration to the scheme within 21 working days. Their registration documentation will include a sticker to be placed on their bin(s) which details the address and UPRN (unique property reference number) of the registered property as well as the duration of the registration. What are the charging billing arrangements thereafter?Registered households will be advised of the need to re-register well in advance of the new billing period and will be asked to follow the same procedures as before in order to maintain their registration of the service and obtain a new bin sticker. Rolling registration and direct-debit payments may be an option in the future and we will notify residents of these arrangements if and when this becomes applicable. What are the terms and conditions?Full terms and conditions relating to this charge are available here and residents will be asked to read and agree to these prior to purchasing their permit. What does the annual payment cover?The annual payment of £35 covers the cost of collections of a single garden waste bin from March to November. What happens if I sign up for less than the full year?Residents are encouraged to have registered for the service before the start of collections in March to ensure that they receive the maximum number of collections throughout the year. Residents who sign up for the service after collections commence in March will have to pay the full annual charge but will receive a reduced number of collections. Will the frequency of my collections change?No - The service will continue to operate every two weeks throughout the year from March to November. Collection dates will be advertised on this website and displayed on the collection calendars. Will this result in more fly tipping?A number of councils across the country have introduced this charge in recent years and found no evidence to suggest that fly tipping of green waste has increased as a result. The disposal of garden waste is the householder’s responsibility and residents can continue to dispose of this free of charge at any of our Recycling Centres. Is the council allowed to introduce this charge?Yes - the Controlled Waste Regulations 1992 (Schedule 2) specify garden waste as a type of household waste for which a charge for collection may be applied. In addition, - garden waste is not one of the specified materials in the Waste (Scotland) Regulations 2012 which local authorities are required to collect for recycling. Over 40% of councils in the UK charge for a garden waste collection and some have stopped the service altogether. When and how will residents be advised of changes to their garden waste service?In addition to the notification on the website and via social media, all residents will receive a letter approximately 3 months prior to the start of the charging period. This letter will advise them of the forthcoming charges, why these are being introduced, and how to make payment. Further communications in early 2020 will advise residents of the arrangements for removing their brown bins if they do not wish to participate. Can residents arrange for another contractor to collect their garden waste and its disposal free if they bring it to Riverside or Baldovie?Residents can engage a contractor if they wish, although contractors will not be permitted to dispose of garden waste at Household Waste Recycling Centres (HWRCs) but should instead take this to Riverside Composing Site where standard charges apply. Residents can continue to bring their own garden waste to Baldovie and Riverside free of charge however, although we would stress that if they choose to do so in a van or trailer that they ensure they register for the HWRC permit scheme. What options are available to residents who do not wish to pay for garden waste collections?The disposal of garden waste is the householder’s responsibility. Whilst there is no obligation to make use of the chargeable service, residents can choose to bring garden waste to Riverside or Baldovie Household Waste Recycling Centre (HWRC) sites where it can be disposed of free of charge, or they can arrange for a special collection of garden waste which is also a chargeable service. In addition, information on home composting is available on this website - and will be included in the information sent to householders to advise them of the changes to the garden waste service. Home composting bins will be available to purchase from the Council at cost-price with free delivery for any residents wishing to manage their garden waste in this way. Are larger capacity bins available?Yes 240 litre bins are available if you have a smaller 140 litre bin. Further details on how to do this will be provided in due course. Are additional bins available?Yes - no maximum numbers are imposed, although residents are required to pay the same annual charge for each additional bin they have. How much garden waste is collected each year?Each year, Dundee City Council collects around 7,500 tonnes of garden waste from households and 1,500 tonnes from commercial sources. How will this new charging scheme affect the council's current recycling levels and future targets?We are confident that with the advice and information provided to residents about the importance of recycling all of their waste, and the options available to residents who choose not to pay the charge, that the recycling levels will continue to rise. Can garden waste be placed in the grey general waste bin?Garden waste should not be placed inside the grey bin or presented as side waste but instead disposed of either via the brown bin (with the appropriate permit) or free of charge at the nearest Household Waste Recycling Centre. Is there any specific guidance to help residents understand how to recycle? Information is being provided to residents via the website and in the letter they will receive regarding the charges. This will detail again how they can make full use of the suite of recycling services available to them at the kerbside, how they can dispose of garden waste free of charge at their local recycling centre and how they can compost their garden waste at home. Further information is available on our recycling pages What happens to all of the materials that Dundee residents put into their recycling bins? Paper and Card - sent to a recovery facility where the various grades of paper and cardboard are sorted and sold to paper mills for recycling. Metals, Plastics and Cartons - sent to a recovery facility where the materials go through a series of conveyors with magnets, eddy-current separators, air blowers and manual sorters to separate out the different types of material. Each separate material type is then sold on to a reprocessor where it is then recycled. Food Waste - sent to an anaerobic digestion plant where it is turned into liquid fertiliser, compost-like digestate (which are then used by local farmers) and methane gas (which is burned to create electricity which is then fed back into the national grid). Glass - sent to a sorting facility where the state of the art optical sort technology allows the different coloured fragments of glass to be colour sorted, cleaned and sent on to the local reprocessing facility to be melted down and made into new glass bottles. Garden Waste – taken to our composting site at Riverside where it is shredded into even-sized pieces and screened to remove any contamination before being piled into “windrows” where it is then left to turn into compost – being regularly turned to maintain an even temperature. The compost is then tested for quality before being sold on to local residents and farmers. Residual Waste - taken directly to the energy from waste facility in Dundee where heavy metals are removed before the waste is incinerated with the resultant heat being used to generate energy which is then fed back into the national grid. You can find out more on our recycling pages. Will elderly and disabled residents be required to pay for the garden waste service?All residents, regardless of age or ability will be required to pay the charge if they wish to use the kerbside collection service. Elderly and disabled residents will however also be able to make use of the assisted collection service for the garden waste bin for the first time as Dundee City Council have opted to offer this service following widespread resident feedback – qualifying conditions for assisted collections will apply. How will assisted collections work?Where residents already have an assisted collection service in place for their other bins, this will automatically then include their garden waste bin, if they have registered and paid for the appropriate permit. How will the council identify residents who have paid for brown bin collections from those who haven't?Residents who have paid will be issued with a bin sticker which details the address and UPRN (unique property reference number) for the property, as well as the charging period (e.g. March 2020 - November 2020). Collection crews will then only empty bins which are presented with this valid sticker clearly displayed, ensuring that the sticker details correspond to the address of the property. Can you provide advice on home composting?Yes – a complete guide to home composting is available via this website at present and this advice, along with information on where to purchase composters can be issued to residents at the point of notifying them of the chargeable service being introduced. Will compost be provided for sale at Riverside?Yes, compost will continue to be sold. Will residents be provided with sacks, containers or bags to transport their garden waste to Household Waste Recycling Centres (HWRCs)?No, unfortunately this is cost-prohibitive, and could lead to contamination issues. Can community gardens take the domestic garden waste if residents visit to drop off their garden waste?No – community gardens are equipped only to deal with the garden waste of the users who tend the site to allow them to create their own compost and do not have the capacity to deal with large volumes of garden waste. Can communal bins be left out in public site locations to allow garden waste to be disposed of within local neighbourhoods? No, this is not feasible within the revised collection framework as the number of collections required could not be serviced and are likely to result in increased costs rather than savings. The only communal collection points will be those which exist currently at Household Waste Recycling Centres (HWRCs). Is this cost not included within the Council Tax?Services such as the collection and disposal domestic waste are available to all households and are therefore funded from the Council's General Fund. The services provided from this budget are largely funded by government grants and council tax. Council Tax funds a small proportion of the overall General Fund budget and the charge paid is not directly attributable to specific service or activities. As noted elsewhere within this list of FAQs garden waste is not one of the specified materials in the Waste (Scotland) Regulations 2012 which local authorities are required to collect for recycling. How will you charge residents sharing a garden waste bin within a tenement?Where residents wish to share the cost of a garden waste bin permit this will need to be arranged and managed by themselves, with the £35 charge being paid to the Council by a nominated resident rather than split across a group. The council would not enter into any group agreements with residents, nor would they manage any disputes which arise as a result of any such sharing arrangements becoming acrimonious. Will residents have the option to have their garden waste collected as part of a special collection request?Yes, at a cost of £24 for up to 6 items or the equivalent of 12 bags. Is the £35 charge proposed the highest charge set by a local authority?Highland Council charge £40, Dundee City Council and Midlothian Council all charge £35 per bin for garden waste collections, whilst Aberdeen and Perth & Kinross charge £30 per bin, Angus Council £27.50 and Edinburgh Council £25 per bin. What happens if I move house?The permit(s) which are purchased relate to the property address and not the householder so if you move house the permit will remain at your old address and cannot be transferred or refunded. Will I be refunded for any missed collection if crew doesn't return?No refunds will be given for missed collections. If a collection is missed for unforeseen circumstances i.e. crews running late due to vehicle breakdown or a genuine error, the collection will be completed as soon as practicable. If the bin has been presented late or in the incorrect location, the householder may be required to wait until the next programmed collection before it is emptied. What happens if my bin goes missing (stolen or goes in back of lorry) and I miss collections due to waiting for new bin will this be refunded. Also how do I get a replacement permit for replacement bin?Once you notify us that your bin has gone missing we will aim to get you a replacement as quickly as possible, normally within 10 working days. A copy of the email confirming acceptance of the permit application can be used temporarily until such times as a replacement permit is issued. Do residents participating in the council's garden maintenance scheme require a permit?Anyone on the council's garden maintenance scheme has the cuttings taken away by the gardening crews following the work. The crews wouldn't use the residents brown bin so there would be no need for them to have a permit for that garden waste - they'd only then need a permit if they use their brown bin for other gardening activities which they carry out themselves. What size is the composting bin?The standard composting unit is a 330 litre.